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Description

The Implementation Advisor is a key member of the Services Delivery Team. Successful Advisors will: provide mentorship and technical assistance to UKG Ready solution consultants, create advanced enablement materials that support a consistent delivery methodology and processes, and actively engage in complex system configuration and integration projects to drive quick resolution, increase customer satisfaction, and expand consultant’s knowledge and problem solving skills.

Specific duties include:

• Identifying the need for, and creating technical documentation and job aids to support a consistent approach to configuring customer solutions.
• Providing technical applications support to internal consultants in an effort to optimize solutions while imparting “on the job” training.
• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Development of enhancement sessions to support training and materials delivered by UKG’ Educations Services, post release of new features and functionality.
• On a consultative basis, analyzes customer configurations and thinks out of the box to resolve issues. These may or may not include active involvement in customer conversations to solve escalated issues.
• Takes into account third party integrations and networking requirements.
• Research application questions, assist with setting up testing scenarios and provide testing support to the customer team.
• Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations.
• Provide significant transfer of UKG Ready product knowledge to UKG Ready customers.

Qualifications

• 5+ years of work experience in a SaaS environment
• 2 years of experience implementing UKG Ready solutions
• Bachelor's Degree preferred
• Consulting / customer interface experience required
• Broad knowledge of labor management, HR / Payroll, ERP, Time and Labor or similar domain product/systems preferred
• Solid interpersonal skills to interface with co-workers and customers
• Ability to manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identifies engagement follow-on opportunities, and have strong desire to excel

San Francisco Bay Area Pay Law

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.