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Lead Implementation Advisor

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


USA - USA - Remote

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


The Implementation Advisor is a key member of the Services Delivery Team. Successful Advisors will: provide mentorship and technical assistance to UKG Ready solution consultants, create advanced enablement materials that support a consistent delivery methodology and processes, and actively engage in complex system configuration and integration projects to drive quick resolution, increase customer satisfaction, and expand consultant’s knowledge and problem solving skills.

Specific duties include:

• Identifying the need for, and creating technical documentation and job aids to support a consistent approach to configuring customer solutions.
• Providing technical applications support to internal consultants in an effort to optimize solutions while imparting “on the job” training.
• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Development of enhancement sessions to support training and materials delivered by UKG’ Educations Services, post release of new features and functionality.
• On a consultative basis, analyzes customer configurations and thinks out of the box to resolve issues. These may or may not include active involvement in customer conversations to solve escalated issues.
• Takes into account third party integrations and networking requirements.
• Research application questions, assist with setting up testing scenarios and provide testing support to the customer team.
• Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations.
• Provide significant transfer of UKG Ready product knowledge to UKG Ready customers.


• 5+ years of work experience in a SaaS environment
• 2 years of experience implementing UKG Ready solutions
• Bachelor's Degree preferred
• Consulting / customer interface experience required
• Broad knowledge of labor management, HR / Payroll, ERP, Time and Labor or similar domain product/systems preferred
• Solid interpersonal skills to interface with co-workers and customers
• Ability to manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identifies engagement follow-on opportunities, and have strong desire to excel

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $95,000 to $136,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $109,250 to $157,033 per year.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email