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Lead Learning Experience Designer

General information

Location:

Florida - Florida - Remote, USA - USA - Remote

Function:

Customer Delivery/Implementation Services

Ref #:

20210019021

Description & Requirements

Description

UKG is seeking a Lead, Learning Experience Designer (level IV) skilled to create internal and customer-facing learning content in the Product Foundation domain of UKG software solutions. You will create instructional materials such as job aids, presentation slide decks, and self-paced and Instructor-led courses for highly technical topics such as data conversion, interface development, and integration. The position requires technical documentation skills and experience using a variety of online learning development tools. The successful candidate must possess a particular talent for concise, audience-targeted instructional writing and a passion for creating a holistic learning experience for highly technical features. You will be responsible for developing original material as well as contributing to the work of others, across a variety of writing outputs. Position requirements also include exceptional skills in grammar, sentence structure, organization, and word choice.

*Essential Duties and Responsibilities**:* ** (other duties may be assigned)

Support the Product Foundation domain of the UKG software product lines with clear and concise content, working collaboratively with a high-performing team of product analysts, developers, designers, trainers, project managers, and technical specialists.
Serve as a subject matter expert, mentor, and coach (for peers) for highly technical features related to the UKG product lines.
Collaborate with subject matter experts to determine scope, topics, and requirements for learning development projects.
Determine instructional strategies.
Use learning development tools to create engaging self-paced courses.
Create instructor-led courses.
Break down complex, technical processes into simple, logical steps to help customers learn how to use our software and be successful in their job
Create deliverables that transform highly technical information into professionally written performance support or engaging instruction, in accordance with company standards.
Identify learning objectives, performance outcomes, and evaluative strategies to deliver content, including consulting with program owners and subject matter experts to identify learning gaps and content requirements.
Experience using content management systems and employing structured authoring to create content.
Proven ability to develop technical/software related job aids and user guides that are easy to read and understand, accurate and up-to-date, and correctly formatted using a style guide.
Ability to work in a fast-paced environment with aggressive schedules.
Demonstrated strong verbal and written communication – must be comfortable working directly with SMEs
Capable of working on multiple projects while maintaining close attention to detail
Excellent analytical, organizational and project management skills
Able to collaborate across departments and show general leadership skills such as negotiation, communication, and team building
Able to identify issues, challenges, and gaps associated with content, training programs and materials, and to propose potential solutions
Strong personal motivation and initiative

Qualifications

• Proven skills in highly technical features such as data conversion, interface development, and integration
• Experience in creating performance support materials, classroom training, and/or eLearning courseware for software applications
• Experience with an XML Editor such as Oxygen, Author-IT, Adobe Framemaker, easyDITA, or XMetaL preferred
• Experience using learning development tools such as Articulate 360, Camtasia, or Captivate preferred
• Experience working with software environments supporting the training class, using dummy data
• Ability to plan, research, design, author, implement, and troubleshoot, product-related learning content
• Ability to prioritize your work and rapidly switch between priorities, excellent long-term planning and project management skills
• Ability to direct self and others to meet project goals and deadlines
• Ability to work with customers and subject matter experts to define content development needs and convert information into engaging learning materials


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Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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