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Lead Partner Delivery Assurance Manager

General Information

Ref #:

20220029631

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

The Delivery Assurance Manager will collaborate with UKG partners to ensure delivery of all aspects of a product or service offering for UKG customers. This role requires the management of sub-contractors' backlog, monitoring project assignments, financial reconciliation, forecasting and overall customer satisfaction monitoring while working to allow UKG partners the necessary autonomy to be successful.

Scope of oversight includes the following:

• Staff augmentation
• Partner owned projects on partner paper
• Partner owned projects on UKG paper
• Partner owned projects for UKG joint deals
• PSAT – Partner Satisfaction Monitoring
• CSAT – Customer Satisfaction Monitoring
• Go Live confidence and accountability
• Go Live announcements
• Reporting for Healthcare LOB:
• Bi-weekly leadership meeting update
• Monthly partner update
• Sales team reporting for partner availability for opportunities

The role involves extensive interaction with sales, support, administration, leadership, product engineering, and other members of cross-functional teams. Role requires updating multiple data sources to ensure accurate reporting and partner tracking. Customer-facing work is also required to ensure overall customer satisfaction with both the KG product and partner delivery.
The Delivery Assurance manager also will be familiar with resource onboarding and works to coordinate training and continued education for partners. This individual is expected to work autonomously while collaborating across functions to drive implementation efficiencies, partner profitability and partner individual performance.

Qualifications

• Three-plus years of project management work experience desired;
• Broad knowledge of Payroll, Scheduling, Time & Labor management, or similar domain knowledge required; Experience working with UKG (Kronos or
Ultimate) products is preferred;
• Experience working with global teams;
• Experience managing an implementation team;
• Experience managing large software projects; Experience with cloud-based software preferred;
• Strong analytical skills;
• Strong experience scheduling, preparing, and delivering presentations and status reports;
• Superb written and oral communication skills;
• Proficiency in Microsoft PowerPoint, Excel, and Word;
• Strong leadership skills with the ability to work as part of a project team;
• Ability and willingness to travel up to 25%

#LI-REMOTE

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Colorado Pay Law

The pay range for this position in Colorado is $83,600 to 120,200, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

This information is provided per the Colorado Equal Pay for Equal Work Act.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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