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Lead Presales Technologist - Retail Support

General information


Atlanta - Georgia - USA, Austin - Texas - USA, Baltimore - Maryland - USA, Boston - Massachusetts - USA, Branchburg - New Jersey - USA, Chandler - Arizona - USA, Charleston - South Carolina - USA, Charlotte - North Carolina - USA, Chicago - Illinois - USA, Cincinnati - Ohio - USA, Columbus - Ohio - USA, Connecticut - Connecticut - Remote, Dallas - Texas - USA, Dayton - Ohio - USA, Delaware - Delaware - Remote, Denver - Colorado - USA, Edison - New Jersey - USA, Florida - Florida - Remote, Fords - New Jersey - USA, Fremont - California - USA, Ft. Lauderdale - Florida - USA, Georgia - Georgia - Remote, Texas - Texas - Remote, USA - USA - Remote, Weston - Florida - USA



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Description & Requirements


The Presales Technologist is responsible for both the availability and the optimization of the demo environment used by the Presales team when delivering sales demos and proof of concepts (POC). In this fast-paced role, you would be responsible to project manage and assume a lead configuration role in customized proof of concept exercises. In this role you will partner closely with a variety of Presales/Service partners to deliver against complex proof of concept exercises. A component of this role is customer/prospect facing engagements that help to validate complex configuration outcomes. You impact sales success by ensuring Presales can timely deliver a highly customized demonstration environment that proves UKG's ability to meet the use case requirements. The Presales Technologist has deep knowledge of UKG products and is familiar with UKG selling/implementation process and strategy.

Key Responsibilities & Job Activities
• On-going management of proof of concept Presales demonstration environment. Troubleshoot, document and work to resolve any outstanding issues
• Collaborate with Presales team members in setting up their demo environments for customer/prospect specific requirements
• Configure software applications and utilize technical interfacing tools
• Follow practices and procedures in analyzing a variety of business situations
• Ongoing support and collaboration/development of demo automation tools that will streamline readiness
• Support the DB stand-up/preparation process for Data Driven Value Analysis (DDVA’s) and ML exercises
• Potentially assist with Retail portion of multi-vertical database at product release cycles
• Provide technical guidance and direction to ensure proper, timely completion of work
• Remain current on industry and technical skills in the areas of configuration management, machine learning, AI.
• Participate in customer/prospect facing meetings to explain complex configurations, industry specific features and processes
• Maintain strong cross department connections (Engineering, Services, Presales Technical Partners, Release Readiness, Presales Consultants, etc.)


The right person for this position will ideally have domain knowledge in one or all the following areas: Time and Labor/Advanced Scheduling and Retail Forecasting. This role will require the Presales Technologist to assist Presales resources with the use of the Presales demonstration system for specific detailed use cases. They will need to troubleshoot and resolve issues while providing excellent customer service.
• 5 years consulting / customer implementation experience in a in Workforce Management (Retail environment and multi-national knowledge a plus)
• Experience working with legacy Kronos products (Workforce Central and/or Dimensions), specifically Timekeeper, Advanced Scheduler, Retail Forecasting.
• Understanding of Machine Learning and AI technology and concepts
• Analytical mindset and strong attention to detail are critical.
• Comfortable presenting to large and diverse audiences, including C Level executives
• Ability to manage multiple concurrent priorities and competing deadlines.
• Strong interpersonal and communication skills, with the ability to clearly explain complex concepts.
• Excellent problem solving, issue identification and technical documentation skills.
• Able to be self-sufficient/motivated but also able to work as part of a team.
• Flexibility to travel as needed up to 15%

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.