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Lead Product Management Business Analyst

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Atlanta - Georgia - USA, Branchburg - New Jersey - USA, Lowell - Massachusetts - USA, Montreal - Quebec - Canada, Santa Ana - California - USA, Toronto - Ontario - Canada, Weston - Florida - USA

Description & Qualifications


A Lead Business Analyst on the UKG Pro™ Career Designer team is an experienced and essential member of a cutting-edge agile team, responsible for the delivery of functionality of our innovative cloud-based Human Capital Management software solution. This individual is an analytical thinker with domain knowledge and strong customer focus, who is accountable for researching, analyzing and documenting clear and actionable business requirements in a way that they can be distributed across one or more development teams, to incrementally deliver the desired functionality.

This role requires talent and passion for collaboration and will be working with skilled Software Engineers, Business Analysts, and Product Managers in creating high-quality software for customers and the organization in the UKG Pro Career Designer product area. Skills essential to this role are strong analysis, organization, written and verbal communication, ability to grasp new domains quickly and understand the upstream and downstream effects, along with a disciplined approach to the processes (escalations, JIRA, documentation, etc.) specific to UKG.

UKG Pro Career Designer is a new offering that leverages our integrated, people-centered technology to empower employees to grow and diversify their career within their organization. Built for greater collaboration and accountability, Career Designer consists of intuitive tools to illuminate a path forward for our customers’ employees to feel fulfilled, motivated, and attain the career they’ve always wanted. We embrace the value that comes from collaborating in person.

In support of our culture, we will be adopting a hybrid work schedule in the new year that is part time from home and part time from one of the following UKG offices - Lowell MA, Weston FL, Atlanta GA, Toronto Ontario, or Montreal Quebec.

• Owns the definition and direction of complex features and enhancements that have cross domain/team dependencies throughout the development process.
• Writes user stories and documents conditions of acceptance with input from other stakeholders’ input including UX Designers, Developers, and QA.
• Stocks the product backlog with actionable user stories; Prioritizes requirements and evaluates tradeoffs according to business value.
• Collaborates on detailed functional designs, using Agile methodologies and tools.
• Inspires and leads development teams to deliver on time with quality in a dynamic environment without management authority.
• Researches industry trends and participates in customer meetings to identify customer needs, keeping customer empathy front and center.
• Supports customer innovation programs, Alpha and Beta testing, and Controlled Roll-Out to validate product value with customers and prospects.
• Participates in organizational and customer readiness activities for new product releases by reviewing learning content and joining knowledge transfer events.
• Acts as a Subject Matter Expert for the UKG Pro Career Designer product across the organization internally and assists with troubleshooting escalated customer issues.
• Mentors and trains Business Analysts on tools, procedures, technology, standards, and guidelines.
• Collaborates with leadership on identification and execution of process changes.


• Bachelor’s Degree in a business or technology discipline or equivalent combination of education and experience
• 3-5+ years' experience in a Product Owner or Software/Product Business Analyst position in an Agile or Lean Software Development environment
• 1+ years of proven project leadership experience
• High degree of organizational skills and self-motivation with the ability to work independently and manage multiple priorities simultaneously
• Strong analytical skills and the ability to quickly grasp complex functional issues and synthesize new ideas, decomposing into granular requirements
• Able to communicate complex concepts to stakeholders at multiple levels, while guiding individuals with different perspectives to a common outcome

Preferred Qualifications

• Functional and technical knowledge of HCM, Payroll and/or Tax products strongly desired
• Understanding of primary domain and knowledge of related domains
• Experience building integrations with APIs
• Experience establishing and supporting successful partner relationships
• HR Certification(s) (e.g. PHR, SHRM-CP)
• Completion of Pragmatic Marketing or Silicon Valley Product Group product training


Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.