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Lead Product Management Business Analyst

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Weston - Florida - United States

Description & Qualifications


UKG is seeking energetic, customer-focused individuals to provide world-class service to our customer onboarding platform. As a Business Applications Analyst, you will provide in-depth consulting, analysis, configuration, validation, support and development of business systems and internal business processes for our customers. This individual will have strong technical skills with an in-depth knowledge of UKGPro, HR and financial systems and work with key users to translate business requirements into system solutions.
Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly-motivated to provide excellent customer service.

Primary/Essential Duties and Key Responsibilities:
• Provide UKGPro product and HRIS subject matter expertise to customers and team members
• Recommends process improvements after reviewing and analyzing customer business needs
• Manage current and add new system configurations. Includes testing and validating
• Performs project scope, analysis, and configuration of new US and Global companies in UKGPro
• Imports System and Employee data. Includes, mapping, validation, and testing.
• Develops customer specific user procedures and documentation
• Assist with implementation of new UKGPro features applicable to HRIS functions
• Track, manage, and oversee resolution of open project issues/items
• Escalate non-routine inquiries and issues accordingly
• Demonstrates excellent troubleshooting, root cause analysis skills and is able to implement preventative measures



• Bachelor’s degree (B.S.) in Computer Science, Bachelor’s degree (B.S.) in Management Information Systems and 2+ years related HCM/ HRIS role experience, or a combination of education and experience preferred
• Good understanding of SQL
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Proven ability to handle multiple projects and meet deadlines

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email