Skip to content

Lead Service Management Business Analyst

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


USA - USA - Remote

Description & Qualifications


UKG is seeking an experienced Lead Service Management Business Analyst to join our strategic services team. This Business Analyst role will be responsible for identifying and partnering with the business units to provide solutions for the business needs of our internal clients and stakeholders. This role needs to be a strategic visionary and an innovative thinker involved in all requirements related activities. Qualified candidates must possess broad experience conducting requirements gathering sessions and creating the functional specification documentation for systems projects. This position demands strong organizational skills and problem-solving expertise, while working with current and emerging technologies, and managing team dynamics. Excellent analytical skills, team orientation, flexibility, innovative thinking, problem solving, conflict management, and self-motivation are required for success. A wide degree of creativity and latitude is expected.


Required Qualifications/Skills:
6+ years of experience in Business / Functional Requirements Analysis and project management requirements and design modeling, documentation and communication
Able to look at the big picture, speculate and conceptualize outcomes and identify trends
Ability to handle heavy workload, facilitate the activities of dynamic workgroups, and multi-task in a fast paced environment under tight deadlines
Enthusiasm for and ability to create software applications that meet customer needs
Strong Problem Solving Skills - Ability to analyze and critically evaluate gathered information to resolve conflicts, anticipate issues, and make priority decisions.
Ability to decompose high-level concepts into details and distinguish solution ideas from process, use cases, and requirements
Must have a working knowledge of project management lifecycle and techniques
Must have working knowledge of MS Excel, MS Word, MS Visio, and MS Project
High degree of project planning, organizational and time management skills, with attention to detail
Self-motivated and willing to “do what it takes” to get the job done

Preferred Qualifications/Skills:
Experience working in Salesforce
Experience in process improvement and mapping
Experience in gathering requirements, documentation and communication
Experience developing and executing test use cases
Experience in HRMS/Payroll industry and/or UKG Pro products
Experience using ‘Agile’ methodologies

Interpersonal Skills:
High degree of self-motivation to learn new methodologies/technologies that will enhance job performance
Detail oriented
Be able to work with different personalities and bring them together towards a common goal.
Work in multi-cultural environments therefore, sensitivity and understanding of different work approaches is important.
Being able to interact with others, communicate well and ask questions
Work effectively as a member of a team and independently.
Team Player

Business Analysis Certification preferred (CBAP – Certified Business Analysis Professional)
Bachelor’s Degree in Information Systems, Business Administration or related discipline highly preferred.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.