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Lead Services Project Manager - Bilingual (French/English)

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Canada - Canada - Remote

Description & Qualifications


The Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life cycle, as well as all project resources.

Responsibilities may include but are not limited to the following:
• Act as Primary customer liaison for all implementation related tasks
• Demonstrated expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting
• Act as a ‘People Developer’ or ‘mentor’ to internal colleagues. Assist in continued development in best practices and employee development
• Set performance goals for project team or work unit
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded
• Collect inputs and prepare weekly and monthly status reports as required
• Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews
• Lead Executive level meetings and escalations
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work
• Assess the potential impact on own and others’ work, and develop and execute the best work solution
• Manage escalated situations as proactively as possible, involving management as needed
• Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations
• Develop strong customer relationships as ‘trusted advisor’ at project management, payroll manager, and senior management levels
• Strong attention to detail as well as ability to function strategically within account; proactively look at ‘big picture’ for project/customer short and long term goals; identify and drive additional revenue opportunities within the account
• Proven ability to manage multiple workstreams within a customer while maintaining a strategic vision and focus (Enterprise level deployments)


Basic Qualifications:
• 6+ years' experience in Enterprise level project deployments (multi-work stream)
• Project management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, HRMS
• Experience scheduling, preparing presentations and status reports
• Ability and willingness to travel up to 25%
• Bilingual (French/English) is a must

Preferred Qualifications:
• Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team)
• Comfortable presenting to large and diverse audiences, including C Level executives
• Well versed with MS Office applications including MS Project 2010, Excel, SharePoint, PowerPoint, Visio
• Superb written and oral communication skills
• Ability to perform multiple tasks ranging from project management to coaching other team members


Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email