Skip to content

Lead Services Project Manager HR/Payroll - ET/CT

General information


USA - USA - Remote


Customer Delivery/Implementation Services

Ref #:


Description & Requirements


The Lead Services Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life cycle, as well as all project resources.

• Act as Primary customer liaison for all implementation-related tasks
• Demonstrated expertise in all facets of project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
• Strong attention to detail as well as the ability to function strategically within the account; proactively look at ‘big picture’ for project/customer short and long-term goals; identify and drive additional revenue opportunities within the account
• Monitor multiple projects and Project team performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded
• Demonstrates an ability to lead Executive level meetings and escalations. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews
• Develop strong customer relationships as ‘trusted advisor’ at all client levels from Executive sponsor to project manager and team.
• Experience with escalation management


• 5+ years of project management work experience required
• PMP certification expected within the first 3 years
• Expertise with the software implementation lifecycle is required, cloud/SAAS experience preferred
• Experience managing an implementation team
• Ability to perform multiple tasks ranging from project management to coaching other team members
• Experience working within a billable utilization model and a fast-paced environment
• Ability and willingness to travel up to 25% on a regular basis


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.