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Lead Site Reliability Engineer

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


About the Team:

Site Reliability Engineers at UKG are team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation.

Site Reliability Engineers must have a passion for learning and evolving with current technology trends. They strive to innovate and are relentless in their pursuit of a flawless customer experience. They have an “automate everything” mindset, helping us bring value to our customers by deploying services with incredible speed, consistency and availability.

About the Role:

• Engage in and improve the lifecycle of services from conception to EOL, including: system design consulting, and capacity planning
• Define and implement standards and best practices related to: System Architecture, Service delivery, metrics and the automation of operational tasks
• Support services, product & engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response.
• Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis
• Collaborate closely with engineering professionals within the organization to deliver reliable services
• Identify and eliminate operational toil by treating operational challenges as a software engineering problem
• Actively participate in incident response, including on-call responsibilities


About You:

Basic Qualifications:
• Must have at least 5 years of hands-on experience working within Engineering or Cloud
• Engineering degree, or a related technical discipline, or equivalent work experience
• Minimum 2 years' experience with public cloud platforms (e.g. GCP, AWS, Azure)
• Experience coding in higher-level languages (e.g., Python, Javascript, C++, or Java)
• Ability to analyze current technology utilized and engineering practices within the company and develop steps and processes to improve and expand upon them
• Working experience with industry standards like Terraform, Ansible.
• Experience building and managing CI/CD Pipelines
• Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing

Preferred Qualification
• Experience with distributed system design and architecture
• Experience in configuration and maintenance of applications & systems infrastructure
• Knowledge of Cloud based applications & Containerization Technologies

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email