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Lead Solution Consultant, WFM

General Information

Ref #:


Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time


Australia - Australia - Remote, Brisbane - Queensland - Australia, Kew/Melbourne - Victoria - Australia, Macquarie Park - New South Wales - Australia

Description & Qualifications


• Consult with the customer to understand their long-term budgeting and workforce planning needs and requirements
• Map current business processes to the workforce planning solution
• Document and design a solution to meet the business needs and requirements
• Share common and best practices in the industry around budgeting as well as common pitfalls and pain points
• Translate the business needs and requirements into configuration in order to successfully implement UKG budgeting following our prescribed methodology
• Guide the customer in the best use of the application including workflows, process steps, and decision points
• Assist in the testing of the application to ensure not only proper setup, but also that we are achieving desired results. Manage customer expectations, triage and resolve issues as they arise.
• Serving as a strategic advisor between UKG and our customer, conveying customer feedback to product development staff
• Providing both pre-sales and service support where domain or product expertise does not exist within the organization
• Provide guidance to junior consultants and support to other team members regarding product function


• Significant experience delivering enterprise software implementations
• Deep knowledge and experience with, budgeting, long term volume and labor forecasting and staffing would be a significant advantage
• Deep knowledge of labor models, labor standards, and forecasting algorithms would be a significant advantage
• Strong problem solving, analytical, and Office application skills
• Ability to resolve complex system or business issues, often thinking on their feet, and offering multiple creative solutions or options.
• Excellent written and oral communication skills. Must be comfortable with public speaking and facilitating group discussions with senior executives.
• Ability to work closely and build relationships with client teams
• Ability to work independently and remotely across time zones, as well as contribute in coordination with a team.
• Self driven with the ability to manage specific tasks to completion with minimal direction
• A passion for service, pride in the quality of their work, and the instinct to follow through until a job is properly done well.
• Industrial Engineering Degree or equivalent work experience desired
• Flexibility to travel as needed up to 50%

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email