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Lead Technical Writer

General Information

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Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Description & Qualifications


This position requires a writer to create original and update existing documentation describing components within the UKG workforce management products. The position requires broad experience and demonstrated ability to create technically accurate, complete, and well-organized information for an international audience. Domain knowledge is desirable, but not required.

• Assess documentation requirements based on information received from product teams and prepare documentation plans and project schedules.
• Create and revise conceptual, task, and reference information to support new features.
• Maintain documents to support changes in existing features.
• Prepare release notes, coordinate review and approvals of all documents.
• Work with software engineers, quality assurance engineers, and product managers, to understand new and changed features.
• Use interim software releases to gain experience with products and verify documentation.



• Min BA or BS in Technical Communications, Computer Science
• 8+ years of technical writing experience producing context sensitive online help and documentation in a software development company
• Proficiency in Madcap Flare or a structured authoring environment is highly desirable
• Ability to work with source control and software defect tracking systems
• Ability to work independently on small projects and work collaboratively on large projects
• Familiarity with DiTA highly desirable
• Familiarity with XML programming environments is desirable, but not required

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.