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Lead User Experience Researcher

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Atlanta - Georgia - United States, Branchburg - New Jersey - United States, Indianapolis - Indiana - United States, Lowell - Massachusetts - United States, Weston - Florida - United States

Description & Qualifications


As a Lead User Experience Researcher, you will be an integral member of the Experiences Research team – responsible for deeply understanding an array of users and products, making connections between them, and bringing our users’ needs to the forefront. You’ll work with designers, product managers, and other stakeholders to find answers about our users, uncover user requirements, obtain usability feedback, and influence product decisions & strategy. You’ll be a key collaborator on our Research team and the larger Experiences organization. You’ll be joining a talented group that is passionate, supportive, creative, adaptable, organized, and of course user-focused.


• Plan user research studies by coordinating with designers, engineers, and product stakeholders to support the product design and discovery process

• Prepare materials for, recruit, moderate, and analyze findings for a multitude of research techniques – interviews, usability tests, surveys, site visits, etc.

• Communicate and translate research insights into actionable recommendations to influence product direction

• Analyze, report, and track the results from research studies and help align product to user goals

• Use quantitative data to align user needs with business goals & maintain consistency across the research program

• Work with designers and product management to uncover requirements, evaluate and refine concepts, and guide strategy

• Facilitate project communication across multi-disciplinary teams throughout all phases of a project

• Enhance research methods and practices of team

• Socialize research throughout the organization



• 8+ years of professional user research experience, with a demonstrated knowledge of User Experience principles and best practices

• MS/BS/BA degree in Human Computer Interaction, User Experience/Usability, Cognitive Psychology, Human Factors or related discipline or equivalent experience

• Solid understanding and practical application of qualitative and quantitative research methods like usability testing, field research, interviewing, gaining insights from product and analytics data etc.

• Ability to develop creative and practical research approaches to complex design problems

• Self-motivated and execution-oriented. Ability to execute multiple initiatives at a high level of quality in a fast-paced, complex environment.

• Exceptional interpersonal and communication skills with customers, designers, stakeholders, and developers; Collaborative, team player.

• Experience with Workforce Management or Human Capital Management applications is a plus

• Familiarity with web/application analytics (e.g., Google Analytics, Pendo) a plus.

• We encourage you to apply even if you don’t check all the boxes above. We'd love to learn more about you!

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email