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Lead User Experience Researcher

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


About the role:
As a Lead User Experience Researcher, you will be an integral member of the Experiences Research team – responsible for deeply understanding an array of users and products, making connections between them, and bringing our users’ needs to the forefront. Candidate will collaborate with designers, product managers, and other stakeholders to find answers about our users, uncover user requirements, obtain usability feedback, and influence product decisions and strategy using both qualitative and quantitative approaches. You will be a key collaborator on our Research team and the larger Experiences organization. You will be joining a talented group that is passionate, supportive, creative, adaptable, organized, and of course user focused. This role will primarily support our Workforce Management and Payroll functions.
Duties and Responsibilities:
• Plan user research studies by coordinating with designers, engineers, and product stakeholders to support the product design and discovery process
• Prepare materials for, recruit, moderate, and analyze findings for a multitude of mixed-method research techniques – interviews, usability tests, surveys, site visits, etc
• Communicate and translate research insights into actionable recommendations to influence product direction
• Analyze, report, and track the results from research studies and help align product to user goals and business drivers.
• Use quantitative data to align user needs with business goals & maintain consistency across the research program
• Work with designers and product management to uncover requirements, evaluate and refine concepts, and guide strategy
• Facilitate project communication across multi-disciplinary teams throughout all phases of a project
• Enhance research methods and practices of team
• Socialize research throughout the organization
• Make connections between past and current research growing our overall understanding of our users and their tasks cross-functionally


About you:
Basic Qualifications:
• MS/BS/BA degree in Human Computer Interaction, User Experience/Usability, Cognitive Psychology, Human Factors or related discipline or equivalent experience
• 8+ years of professional user research experience, with a demonstrated knowledge of User Experience principles and best practices
• Solid understanding and practical application of qualitative and quantitative research methods like usability testing, field research, interviewing, gaining insights from product and analytics data, etc
• Ability to develop creative and practical research approaches to complex design problems
• Ability to execute multiple initiatives at an elevated level of quality in a fast-paced, complex environment
Preferred Qualifications:
• Exceptional interpersonal and communication skills with customers, designers, stakeholders, and developers; Collaborative, team player
• Self-motivated and execution-oriented
• Experience with Workforce Management or Human Capital Management applications
• Familiarity with web/application analytics (e.g., Google Analytics, Pendo)

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email