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Learning Management Systems Analyst

General information

Location:

Paris - Paris - France

Function:

Learning & Community

Ref #:

20220022014

Description & Requirements

Description

UKG, HR Service Delivery is on a mission to revolutionize how every HR function provide services to their employees.
Our unique “state of the art” HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes and allowing companies to go paperless in their administration. The UKG HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes, across multiple locations. UKG serves more than 1000 clients with employees in 180 countries in 12 languages.
Job Summary:
UKG’s HRSD Learning Delivery Team, delivers cutting-edge Product Knowledge on our innovative HR solution to our employees, customers, and partners. The Learning Delivery Team aims to keep providing various levels of trainings with the highest quality, to guarantee success and satisfaction to all its users. As we provide the same respect and caring attitude to all, our main challenge is to constantly improve our learning delivery processes, share and maintain the highest product knowledge level to our users and offer the best comfort and tools to our instructors.
We are looking for a skilled and organized person to maintain and support our learning management systems operations and support the instructors with virtual learning delivery solutions. The Learning Management Systems Analyst will work with the HRSD Learning team, providing overall support for customer and employee learning offerings in the Learning Management System for both self-paced and instructor led virtual offerings (via Zoom and/or GoToTraining).
Responsibilities:
• Operation of the HR Service Delivery Academy, UKG Learning Management System. This system uses Schoox as the base platform.
• Execute duties associated with scheduling and delivery of virtual training class offerings (delivered via Zoom and GoToTraining)
• Coordinate the preparation and maintain all Learning event materials and dedicated learning environments.
• Receive and respond to email/case inquiries associated with scheduled learning offerings.
• Schedule and maintain class information and student enrollments using our Learning Management System.
Competencies & Experiences Required
• Fluent in English and French (spoken and written)
• 2+ years office administration and/or help desk experience
• Excellent interpersonal skills with a committed focus on customer service
• Strong problem-solving skills and critical thinking
• Experience in SaaS industry or Cloud-based solution

Qualifications

Preferred Qualifications:
• Experience administering a Learning Management System, including managing virtual training sessions and trainer schedules.
• Ability to troubleshoot and administer deployment of dedicated learning environments

#LI-REMOTE

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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