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Learning Management Systems Analyst

General Information

Ref #:

20220030607

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Australia - Australia - Remote, Brisbane - Queensland - Australia, Eastwood - New South Wales - Australia, Kew/Melbourne - Victoria - Australia, Macquarie Park - New South Wales - Australia, Sydney - New South Wales - Australia

Description & Qualifications

Description

The Learning & Community Team is the UKG global center of excellence for product, learning and user adoption where we serve all products and all audiences, U Krewers, partners, and customers. As a Learning Management Systems Analyst, you are a valued member of our Global Learning Operations team, guiding and supporting learners, instructors and other stakeholders on our learning solutions, tools, and processes.

Responsibilities:
• Operate our UKG Learning Management Systems used for customer, internal and product learning programs. Tasks include, but may not be limited to, scheduling and maintaining class information and student enrolments, and reporting.
• Receive and respond to email/case inquiries related to enrolments, our learning offerings, schedules, processes, and tools.
• Provide first line technical support to Instructors and learners
• Understand our Learning portfolio so you can articulate the value of our offerings and can properly position core learning requirements to all of our audiences.
• Guide and support UKG and Partner Project Managers to ensure they have the knowledge and tools necessary to guide customers through their learning journey during implementation.
• Guide and support learners throughout their lifecycle.
• Engage with Customers, Partners and U Krewers in the UKG Community and other communication channels, by responding to questions about learning offerings and announcing Learning updates.
• Manage daily, weekly, and monthly processes that include schedules, reports, updating documents to company standards, and assisting with additional projects as requested by management.

Qualifications

• Bachelor’s Degree or equivalent experience
• 2+ years in a similar environment, such as learning operations, office administration and help desk.
• Able to work both independently and in a collaborative team environment
• Strong organizational, communication and relationship skills
• Strong problem-solving and critical thinking skills
• Technical knowledge of Learning Management Systems is a preference but not essential
• Manage multiple commitments, demonstrate high attention to detail, and meet tight deadlines
• Must be adaptable to change, and agile enough to pivot quickly when priorities change
• Proficiency in Microsoft Office (Outlook, Teams, SharePoint, Word, Excel, PowerPoint) required
• This is a remote (work from home) position. Must have the discipline to be self- motivated and to stay engaged in a remote work environment.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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