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Manager Benefit Services

General Information

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Job Type:

Regular-Full Time


Noida - India - India

Description & Qualifications


• Develop strong relationships and alignment with our internal partners. Meet established service level agreements of timelines and quality of work
• Ensure that all daily production requirements are completed each day with sufficient documentation to enable UKG Pro Benefit Administration to defend its timeliness and accuracy with third parties without further contact from our customers. Convey information effectively to both technical and non-technical individuals at various levels of the organization
• Drive the establishment and refinement of the UKG Pro Benefit Administration process methodology and best practices
• Oversee and manage functions
• Generate operational metrics to communicate and manage the performance of the production team.
• Facilitate the delivery of training as required by internal customers
• Provide backup to team and after-hours work, as necessary
• Performs interview process for new hires for roles within team
• Hires, terminates and performs employee performance reviews
• Builds and maintains strong peer relationships within the team and across the organization
• Escalate potential service issues to Senior Management
• Directs work within clear budgetary guidelines
• Defines standards and reusable approaches within the Benefit Administration operational framework
• Train team members on new or enhanced operation procedures and policies
• Implement quality control measures
• Is accountable for on-going management of effective internal service relationships with the main point of contact for senior representatives
• Other duties may be assigned from time to time


• Overall, 10 – 14 years of work experience of which last 5 years in US Payroll or HCM
• 4+ years of management experience of leading a team
• Good understanding on US Payroll/Global Payroll
• 5+ years of process/operational excellence experience
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint), including VLOOKUP, formulas, and data analysis.
(Experience, Education, Certification, License and Training)
• Bachelor's degree in Business, Accounting, or a related field or equivalent work experience will be considered.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.