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Manager, Executive and Administrative Support

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


About the Team:
The mission of the EPIC Executive Administrative team is to provide value-driven administrative support services to the global Engineering, Product, Innovation and Cloud (EPIC) organization enabling our teams to work productively and efficiently, to achieve EPIC’s strategic intent. The team is comprised of (15) Executive and Administrative Professionals who leverage their diversity of thought and unique skill sets to creatively problem solve, drive customer satisfaction, be agents of change and innovation, and build meaningful connections with their leaders and the EPIC community.

About the Role:
We are seeking a highly motivated, pro-active, and creative leader to join our EPIC Executive Administrative Team. In this role, you will lead a team of Executive Assistant and Administrative Professionals in service and support of EPIC Senior leaders and the global EPIC community driving exceptional customer service and better business outcomes and experiences.

Qualified candidates are skilled: at connecting the value of our mission, behaviors, and strategy at every opportunity; delivering a high standard of service to our internal teams and customers; and can adapt and lead effective change in a productive way. You will work closely with additional Managers of Executive and Administrative Support, C-suite and senior leaders, and cross-functional teams to ensure administrative services and ways of working are customer-centric and drive business agility. You will have a passion for problem solving, delighting customers, leading people with intent, and building strong relationships to advance initiatives forward.

• Be a leader, an influencer, a change agent, a problem solver, and a connector of dots.
• Manage a team of Executive and Administrative professionals driving a business rhythm and cadence across EPIC and UKG
• Oversee and lead the EPIC Executive Administrative team’s efficiency, alignment, and execution of the team's shared objectives (OKRs).
• Embody a growth mindset, driving the team and others to reach a higher level of accountability.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Drive innovative ways of working and processes that improve overall performance and efficiency for our team and EPIC.
• Foster employee engagement by supporting initiatives that build community and bring people together.


Basic Qualifications:
• 4+ years of people management experience is required with experience leading a team of Executive Assistants or Administrative Professionals.
• 4+ years of experience providing support to C-Suite or Executive level leadership is preferred.
• Proficient in Microsoft Office Suite and other relevant software applications
• Ability to maintain a high level of confidentiality and handle sensitive information with discretion.

Preferred Qualifications:
• Cultivate and maintain a strong partnership with leadership and cross-functional teams to ensure alignment and achievement of strategic priorities through strong communication, presentation and influencing skills and an acute customer focus.
• Demonstrated learning agility and commitment to innovation and finding ways to execute new ideas.
• Provide comprehensive support in planning, managing logistics, promoting, and executing events to ensure all event objectives are met.
• Strong project management skills, managing multiple projects simultaneously, and the demonstrated ability to pivot based on business needs and priorities.
• Creative thinker – not just in the moment – who strives to anticipate the needs of our leaders and the organization weeks, months, and quarters ahead – and is excited to dive into tough problems in the spirit of continuous improvement, customer-focus, and a growth mindset.
• Develops, motivates, and inspires people to achieve their best work, fostering a positive work culture that drives performance and productivity.
• Able to perform in a hybrid-office role, requiring three or more days per week in the office.
• A team player who thrives in a collaborative and innovative environment and seeks, accepts and incorporates feedback for personal growth and evolution.


EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email