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Manager, Global Engagement Services

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


USA - USA - Remote

Description & Qualifications


In this role, you will lead a team of Service Request and Expedited Quoting Advisors that are focused on pre-sales for services opportunities working with UKG products. You will develop service strategies for the service requests and expedited quoting functions and provide input that influences business outcomes. You will strategically position SaaS solutions and provide a clear long-term economic value for our customers.
• Develop and grow key relationships with Corporate, Sales, and Service Delivery partners especially at the Director and VP level
• Develop a high performing consultative team, focused on services selling
• Develop new tools and processes, new packages and service offerings, implementation approaches, and new methods for positioning and selling services to clients – drive these into the organization
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
• Partner with the UKG Sales organization and Services lines of business to pursue and close services and product opportunities
• Maintain/track pipeline to include critical sales and pipeline data on team’s opportunities using existing systems
• Increase the overall margin and value of strategic deals through presenting and positioning creative service solutions
• Ability to drive solutions and strategies that directly contribute to winning the opportunities
• Drive the sales process to completion coordinating all Services resources and collateral such as proposals, SR’s, SOW’s, RFP responses, etc. that directly contribute to winning the opportunity.


• Bachelor's Degree and/or equivalent experience and 7 plus years of experience in a consultative and/or pre-sales role
• Strong leader, with demonstrated record of leading consulting team or practice
• Strong in process development with the ability to define the best methodologies
• Ability to collaborate with cross functional teams
• Demonstrates effective problem-solving skills
• Demonstrates ability to manage several opportunities concurrently
• Strong working knowledge of HCM or WFM (preferably both)

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado and New York Pay Law

The pay range for this position in Colorado & New York is $120,200 to $172,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at

This information is provided per the Colorado Equal Pay for Equal Work Act.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email