Skip to content

Manager, IT Support- Global Service Desk (Microsoft Windows 10/11 management and Apple OSX support)

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Noida - India - India

Description & Qualifications


The UKG IT Support Services team provides highly available, customer-centric, onsite, and remote technical support services for our employees globally, 24x7. The ideal candidate will define the perfect Service Desk support customer experience and own the strategies to create that experience.

The Manager, IT Support will be an excellent communicator that finds innovative ways to improve the customer experience. You will identify ways to proactively reduce support requests through automation, documentation, and continuous process improvement. You will work alongside a group of global managers and leaders to define the priorities, track the metrics and key performance indicators within the IT Support group, and represent the voice of the team and your customers when setting and managing those priorities.


o Bachelor’s degree in a computer science field or comparable work experience
o Minimally, 10 total years of professional, hands-on, enterprise-level IT support experience, with technical proficiency in all endpoint software and hardware issues, preferably in a large global workforce.
o 5 years or more experience effectively managing and developing technical support teams
o Strong analysis, technical planning, resource management, organizational, communication and customer-centric service skills.
o Experience with ServiceNow and ITIL/ITSM best practices a strong plus.
o Understanding of ticket workflows, prioritization matrix, SLA enforcement & incident response practices.
o Thorough understanding of Microsoft Windows 10/11 management and Apple OSX support
o Technology experience: Office365, Active Directory, Tanium, Crowdstrike, Global Protect, Microsoft Intune

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email