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Manager, Integration Consulting

General Information

Ref #:


Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time


USA - USA - Remote

Description & Qualifications


The Manager, Integration Consulting is responsible for all integration work and the resources assigned to that work. This role is responsible for planning, managing and successfully leading a team of consultants in integrating data for our new and existing customers.

Primary Duties and Responsibilities:

· Management of a team consisting of integration consultants
· Provide guidance to the consultants on issue troubleshooting and resolution, client interactions and scheduling conflicts
· Performance management including training plans, ongoing coaching, annual reviews, career pathing, promotion readiness reviews, and goal creation
· Identify and implement tool and process improvements and drive ongoing efficiencies, optimize reporting, and improve customers’ experience; drive consultants to do the same
· Attend process improvement and organizational readiness meetings and facilitate knowledge transfer to the team
· Effectively communicate and report on integration initiatives and monthly dashboards
· Highest degree of responsiveness and service to the team and our customers
· Work closely across all teams to ensure all facets of the integration process are functioning efficiently, to ensure quality and customer experience is optimal, and help remove any obstacles
· Serve as an escalation point to Regional/Project Managers for integration issues
· Analyze customer surveys to identify quality improvements; reach out to customers when appropriate
· Collaborate with team, Regional Managers, and Support Managers and provide creative solutions and recommendations on issue and risk resolution for projects
· Develop and lead staffing initiatives to meet SLA
· Develop and lead process improvement initiatives
· Develop and lead resource and revenue assessments
· Proven experience in leading and supervising activities for a software or software consulting organization
· Proven written and verbal communication skills
· Proven change agent
· Strong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlines
· Flexibility and adaptability to meet changing priorities
· Creative problem solving skills
· Strong organizational and time management skills
· Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability
· Positive, ‘can do’ attitude
· Drive key department-wide initiatives
· Other duties as assigned


· At least 4 years managing launch, consulting, or project focused resources
· At least 6 years consulting experience, preferably in the Human Capital Management Software or similar space
· UKG integration experience


Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.