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Manager, Professional Services Consulting, HR/Payroll - Mountain/ Pacific Time Zone

General information

Location:

USA - USA - Remote

Function:

Customer Delivery/Implementation Services

Ref #:

20210020342

Description & Requirements

Description

The Manager, Professional Services Consulting leads a team of Project Managers & Solution Consultants that are responsible for defining client needs, developing a solution to meet those needs, and overseeing the implementation of the complete project solution. The Manager provides leadership throughout the launch cycle for assigned customers in their portfolio and partners with other departments to deliver an experience that is aligned with expectations. Externally, this role works with executive-level customer executives to build relationships, act as an escalation point, while being the voice of the customer for all their UKG needs.

• Owns the overall client experience through implementation for each client in their portfolio of projects
• Serves as the Executive Sponsor for UKG on their projects, and engages with C-Level and VP Level client executives on a regular basis to ensure project oversight and success
• Accountable for meeting company financial metrics and performance targets for their team and project portfolio
• Responsible for the success of their portfolio working with both their own team members and managing those reporting into other groups in a matrix structure
• Assigns team members to new projects, ensuring their skills are matched appropriately with new client projects
• Coach & Grow and prepare team members for promotion
• Build relationships within UKG to develop the appropriate network of go-to people across all department
• Lead the team through company changes

Qualifications

• 5+ years’ experience managing and mentoring consultants with a focus in HRMS/Payroll industry
• Strong decision-making and problem-solving skills
• Experience in process improvement & change management
• Bachelor’s degree or equivalent experience
• PMP Certification preferred
• Must reside in Pacific Time Zone

REMOTE

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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