Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description

* Serve as the delivery executive-lead on UKG engagements by providing oversight to the project team and maintaining executive relationships with the project sponsor.
* Directly assist in Pre Sales activities as required
* Clearly understanding the portfolio of project requirements and objectives while ensuring project profitability
* Drive consistency and repeatability of project delivery across the Practice to ensure projects are on-time and on-budget.
* Proactively manage the health of projects thru on-going quality assurance techniques, reporting and activities.
* Maintain a high-level of customer satisfaction– and managing customer escalations as required.
* Accurately forecast project staffing needs across the Practice and work closely with the Resource Manager to staff projects while maximizing overall staff utilization.
* Directly manage Project Management staff and Partners, inspire them to achieve their best, and provide on-going career development/mentoring.
* Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders.

Qualifications

* Ambitious experienced professional services leader with proven customer-facing skills, strong project management skills and enterprise software experience.
* Understanding of professional services operations, including performance benchmarks/levers, resource deployment, staff development, and partner management.
* Business-minded leader with the ability to understand technical situations and have an executive-level presence and credibility with customers.
* Demonstrated experience in selling services as part of an enterprise software company.
* Outstanding people/team management and communication skills.
* Knowledge of Workforce Management
* BS degree in a technical field; MBA desirable.
* Ability to travel as needed

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.