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Manager - Site Reliability Engineering

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


About the Team:

Site Reliability Managers at UKG have a breadth of knowledge encompassing all aspects of service delivery and management. They lead and grow teams that develop software solutions to increase resiliency and support our Cloud Engineering and Infrastructure. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering, and automation.

Site Reliability Managers are passionate about learning and evolving with current technology trends and enabling their teams to do the same. They strive to innovate and are relentless in pursuing a flawless customer experience. They have an “automate everything” mindset, helping us bring value to our customers by leading their teams. Deploy services with incredible speed, consistency, and availability.

In support of our culture, we have adopted a hybrid working model of 3 days per week in the office and the rest of the week from home.

About the Role:

• Be a Technology Leader by driving the roadmap execution and running the project(s) while planning new ones
• Help drive change across the company, working towards a common methodology based around Site Reliability Engineering and Solid System Engineering practices
• Lead the team in driving further adoption of Site Reliability practices such as Chaos engineering, SLOs, Error Budgets, release safety, load testing, and disaster recovery strategies
• Enable your team to apply software engineering practices across the organization
• Provides input to decisions that impact the sub-function or function
• Promote excellence and forward-thinking engineering
• Build teams through hiring and people growth while balancing your ownership workload through delegation and define and review individual and team goals (OKRs)
• Collaborate cross organization to successfully complete successful delivery with the wider functions, including but not limited to Security, Architecture, Operations and Product Managers
• Responsible for guiding and encouraging the personal and technical development, engagement, and growth of your direct reports
• Coach the organization on SREs principles: automation, visibility improvements, toil reduction, self-healing, and root cause analysis


About You:

Basic Qualifications:
• 5+ year of people management experience leading a technical team
• Engineering degree, or a related technical discipline, or equivalent work experience
• Experience in higher-level languages (e.g., Python, JavaScript, C++, or Java)
• Knowledge of Public Cloud based applications & Containerization Technologies
• Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing
• Experience transforming teams and successfully leading them through change
• Experience managing managers or a complex team of professionals

Preferred Qualifications:
• Experience working in a GCP Cloud environment
• Experience with hiring SRE, DevOps, or similar engineering team


EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email