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Market Advisor- Services Architect

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Canada - Canada - Remote, Toronto - Ontario - Canada

Description & Qualifications


This position will be the focal point for effective communications with the client/prospect for the development of a services solution. The Services Architect is responsible for consulting with clients to analyze and understand the client's business needs and create a services solution to meet those requirements. The Services Architect is expected to maintain a thorough knowledge of UKG’s services and practices and work with each service line to create and coordinate the proposed solution and pricing. The Services Architect will be responsible for driving revenue by evaluating, product positioning, and selling the optimal services components for the client. The Services Architect will be the single point of contact for sales and clients for services opportunities.

Primary Responsibilities:
• Partner with the UKG Sales organization and all Services lines of business to pursue and close services opportunities
• Provide a single point of contact to Sales for services opportunities
• Develop an understanding of each target client’s business, operations, and industry trends
• Understand the client’s strategic business and technology goals and create the proposed service approach and solution.
• Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW’s, RFP responses, etc.
• Maintain a pipeline and communicate it to Sales and Services Management.
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates.
• Grow services revenue by interacting with all levels of client management and proposing solutions that provide business benefit
• Participate in Business Assessments as required
• Track critical sales and pipeline data on opportunities using existing systems
• May also be required to prospect services opportunities in their assigned territory.


• 8+ years in a professional services role, ideally 4+ years in application software implementation and/or services sales
• Broad knowledge of labor management, HCM, scheduling, leave management, or similar domain product/systems strongly preferred
• Previous experience with client presentations, developing SOW’s, responding to RFP’s, estimating projects, and negotiating contracts
• Well versed in software implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc.
• Develop good working relationships with staff in Services and Sales organizations.
• Skilled in the art of consultative selling and negotiating techniques.
• Develop presentation skills to effectively articulate the services value proposition as part of the overall business solution.
• Understands the impact and implications of political, social, economic, technological and competitive trends on UKG and client organizations.
• B.A. / B.S. degree, with a focus in business or Information technology preferred

**Our business area is expanding.  We have many opportunities and will consider all levels of experience**


Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email