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Mgr, Cloud Systems Operations

General information


Noida - India - India


Customer/Technical Support

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Description & Requirements


• Design and implement short- and long-term strategic plans to ensure operations capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for operational management.
• Participate in the development of cloud operations strategies in collaboration with the cross functional stakeholders.
• Establish KPIs for service level agreements, SLI and workload. Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server operations.
• Establish and maintain regular communications with the peers and decision-makers, and stakeholders, regarding pertinent operations activities.
• Manage new implementation, including assigning, creating task and delivery dates


Knowledge & Experience
• 8 - 10 years’ experience managing and delivering operations design and operational excellence in a 24x7x365 cloud environment supporting enterprise Applications.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• 5 years successful leadership and mentoring of an operations team, preferably in a global environment.
• Strong experience in systems scaling and best of breed architecture in a cloud environment, including knowledge of application integration, scaling of cloud technologies, server scaling with knowledge of current and emerging system trends, and application scaling.
• Hands-on experience in performance tuning and capacity planning.
• Knowledge of public cloud (preferably GCP) and Linux environment.
• PM Methodology certification is an advantage
• Scrum Master certification is an advantage.
• Advanced working knowledge of Excel is a must.
• Working experience of creating KPI reports, Power point presentations and status reports is a must.
• Strong oral, written and presentation skills combined with the ability to lead group discussions and explaining complex solutions is a must.
• Detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem.
• Demonstrated experience in preparing and executing presentations of technical and business level data.
• Identify the activities/best practices for each process and coordinate with Process SME’s to collate data and document them
• Experience in interpreting the applicability of local and federal laws/regulations to company operations.
• Bachelor's degree in Business, Engineering, Statistics, Computer Science, Mathematics, or related field.
• Should have professional experience in analytics, business analysis or comparable analytics position.
Personal Attributes
• Ability to make sound and logical judgments.
• Demonstrated leadership and personnel/project management skills.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.