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Mgr. Payroll (Google Tax)

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Alpharetta - Georgia - United States, Scottsdale - Arizona - United States

Description & Qualifications


The role of the Manager, Payroll Services manages and coordinates activities and operations of the payroll tax department and staff for Google. The manager establishes strong client relationships and leads department initiatives by partnering within UKG. This includes the management of internal company processes and policies, monitoring internal controls, oversight of the tax functions and developing ongoing process improvement activities.


Duties and Responsibilities:

Provide leadership escalation in the resolution of tax notices and discrepancies referred by federal, state, and local agencies in a timely manner to mitigate potential penalties and interest

Monitor case volume and other related metrics, identify and implement proactive measures to prevent future concerns specific to payroll tax operations

Drive department education and knowledge enhancement related to system functionality. Ensure members are familiar with all applicable system enhancement and legislative changes to ensure compliance with all jurisdiction requirements

Lead meetings and initiatives with cross-functional departments to identify and implement process improvements and best practices

Manage the timely handling and resolution of customer issues including handling customer escalations, perform and document root cause analysis. and implement remedial procedures to close gaps identified.

Work closely with customer and internal resources to deliver excellent customer experience related to the entire tax process.

Plan, direct, and coordinate tax operations to include development and maintenance of calendar of key activities, setting of goals and performance expectations for the department, and monitoring progress while continually evaluating activities to implement business process improvements

Ensure processes exist to stay abreast of changes in applicable legal and regulatory requirements. Establish controls to ensure compliance with internal controls and governing federal and state laws. Assist team in researching complex tax issues as needed

Conducts periodic client (monthly, quarterly business reviews) and team meetings to ensure problems are addressed and to ensure client satisfaction.

Provide support on quarterly and annual tax balancing activities.


Bachelor’s Degree (B. A.) or equivalent, at least two years related experience at a management or team lead level, or equivalent combination of education and experience

Knowledge of multi-state and multi-jurisdiction payroll tax laws

Knowledge of Canadian payroll laws preferred

Commitment to excellence and high standards

Excellent written and oral communication skills

Basic competence in duties and tasks of supervised employees

Demonstrated ability to supervise and motivate subordinates

Possess extensive tax compliance knowledge.

Possess strong de-escalation skills.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email