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Operations Program Manager

General information

Location:

Lowell - Massachusetts - USA

Function:

Software & Product Development

Ref #:

20210021121

Description & Requirements

Description

As a Program Manager supporting UKG’s technology team, you will have an exciting opportunity to help our people with executing against our strategy of becoming a world-class enterprise SaaS provider. This role is vital in helping to transform our global team of over 2600 team members in 10 countries by managing key programs designed to help our teams with achieving operational excellence.

In this role, you will manage programs that drive organizational changes, adoption of new behaviors in support of the changes, rollout of new technologies, establishing and managing a Guild program that fosters knowledge sharing, ideation, and best practices, and much more! You will not only help create the strategy but also guide our internal stakeholders at the leadership level to align on overall objectives and outcomes of the engagement as well as the KPIs to measure its success. You will be accountable for leading the execution to achieve the desired value and outcomes.

Our business and customer needs are growing, and this role is designed to work in a fast-paced environment with shifting priorities that requires flexibility and adaptability. To be successful in this role, you will demonstrate on-going curiosity and creativity, balanced with the ability to distill numerous inputs/ideas into meaningful actions and recommendations.

Responsibilities
• Manage and execute against programs that drive critical change for the technology team, while bringing key stakeholders along the journey.
• Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagement’s success at the executive level
• Deliver the Program as agreed and manage senior stakeholders to achieve the aligned upon deliverables and outcomes
• Manage and align the different workstreams within the program to achieve the holistic business outcomes
• Partner with cross functional constitutes (Global Support, Cloud, Professional Services, etc.) to ensure cross functional dependencies are accounted for and consulting with all necessary parties to ensure overall success of our customers, our team, and cross functional business partners.

Qualifications

Minimum Qualifications:
• Experience defining program requirements and using data and metrics to determine improvements
• 5+ years of experience delivering cross functional projects
• 5+ years of experience in program or project management
• 5+ years of experience working cross functionally with tech and non-tech teams
• PMP Certification

Preferred Qualifications:
• Bachelor's degree or equivalent practical experience.
• Demonstrated negotiation, conflict management, and leadership skills.
• Demonstrated history of delivering successful programs that result in measurable business value
• Ability to negotiate and collaborate across groups to achieve program buy in, adoption and success
• Drive to continuously learn and build new skills rapidly
• The ability to advise and lead teams through influence without positional authority
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
• Ability to quickly build momentum on a program and sustain it
• Comfortable delivering presentations and engaging with senior leaders
• Ability to plan and execute on multiple projects simultaneously with the flexibility to adapt
• Innovative, out of the box, critical thinker to overcome challenges

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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