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Order Processing Analyst

General Information

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Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


The Order Processing Analyst is on the Global Finance and Operations - Order Management team and is a key point of contact with all cross-functional departments. The Order Processing Analyst will report into the Manager of Order Processing.

Duties and Responsibilities:
• Quality assurance of order execution, in support of bookings management and revenue recognition
• Review and validate submitted documentation to ensure compliance to order submission criteria
• Throughout the life cycle of the deal, coordinate with sales operations, legal, credit, revenue recognition and other cross-functional partners to ensure all orders are reviewed and released timely, accurately, and completely within established Agreements (SSLAs)
• Assist the revenue recognition team in filing/compiling documentation for audit samples
• Drive continuous process improvements, define, and implement standardized and optimized workflows to support finance and the order management processes
• Proactively solicit ideas from sales operations and other teams to improve order management processes, guidelines and participates in updating the OM knowledgebase

Additional Requirements:
•Due to month and quarter-end requirements, candidates must be able to work extensive hours during the last week of a month and/or quarter, and possibly on the Saturday of a month and quarter end
• The candidate will also be expected to work onsite at UKG's Lowell, MA office at least 2 days/week


Basic Qualifications:
• A minimum of 1-3 years professional experience in order management, sales operations, and/or finance operations is required, preferably in the software industry
• Experience with Microsoft Office suite. Intermediate to advanced Excel knowledge is a plus

Preferred Qualifications:
• Associate or Bachelor degree in Business Analytics, Finance or Business Administration
• Experience with Oracle or other enterprise ERP
• Experience with Salesforce CPQ or other enterprise level CRM
• Ability to embrace technology and changes
• Strong analytical skills and comfortable to challenge the information provided
• Excellent oral and written communication skills and a desire to go above and beyond to provide exemplary service
• Strong organizational and multi-tasking skills, sense of urgency, and understanding the importance of the function and required outputs are necessary and should be demonstrated through previous work experience

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email