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Partner Delivery Manager

General information

Location:

Canada - Canada - Remote, Mississauga, Ontario - Ontario - Canada

Function:

Customer Delivery/Implementation Services

Ref #:

20210020042

Description & Requirements

Description

The Delivery Assurance Manager is expected to partner with UKG subcontractors to ensure delivery of all aspects of a product or service offering for UKG customers managing milestones from assignment to project close alongside the partner. This role requires the management of sub-contractors’ backlog: monitoring project assignments, forecasting, system updates, and overall customer satisfaction while working to allow UKG partners the necessary autonomy to be successful.

Typically, the role involves extensive interaction with sales, support, administration, leadership, product engineering, and other members of cross-functional teams. Role requires updating multiple data sources to ensure accurate reporting and partner tracking. Customer-facing work is required daily to ensure overall customer satisfaction with both the UKG product and partner delivery.

The Delivery Assurance Manager uses skills and experience in consulting to provide management oversight of partner project portfolios, assist in managing customer expectations and ensures proper use of UKG provided tools by partners. This individual uses their experience to advise partners on solutions to moderately complex projects. The Delivery Assurance manager also works to coordinate training and continued education for partners. This individual is expected to work autonomously while collaborating across functions to drive implementation efficiencies, partner profitability and partner individual performance.

Qualifications

• Four plus years of project management work experience desired
• Broad knowledge of Payroll, Scheduling, Time & Labor management, or similar domain knowledge required
• Experience working with UKG (Kronos or Ultimate) products
• Experience working with global teams
• Experience managing an implementation team
• Experience managing large software projects
• Experience with cloud-based software preferred

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


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Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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