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Partner Operations Specialist/Service Ops Specialist

General Information

Ref #:

20220029087

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Bangalore - India - India

Description & Qualifications

Description

Description: The Partner Operations Specialist is responsible for supporting Professional Services in all aspects of Vendor/Third-Party staffing.

The person in this role will work in close collaboration with the Resource Managers/Analysts, Professional Services leaders, Delivery Assurance Managers. Partner enablement team, Partner Program Directors, and project managers, to engage third-party resources. Enablement, and administration of partner processes and activities while ensuring data quality, compliance, and alignment to financial goals. Partner procurement & remittance – SOW, PO, & invoice validation and processing; ensuring budget & margin alignment to thresholds and P&L parity, Partner Setup / Access Request Submission, Partner Resource Assignment, and Support

Effective administration of partner processes is critical to ensuring accurate revenue and expense results, so strong attention to detail, accuracy and effective communication skills will be very important. Key responsibilities include but not limited to:

Partner Operations Specialist:
• Coordinate all activities related to partner scope statements, practice management, and project owners, signing off on scope statements, and obtaining partner signatures.
• Work with Project Ops Specialists, IT, and Resource Managers as applicable to complete third-party resource assignments to the projects and task setup in OpenAir.
• Work with Resource Managers/Analysts, partner contacts, and project owners on staff augmentation requests and assignments, including soliciting scope statement requests from project owners, creating scope statements, and communicating with vendors regarding scope statement questions and revisions.
• Submit requests for partner resources to have access to internal systems. Communicate with vendors to collect information and submit requests to the internal help desk.
• Request and track purchase orders associated with partner engagements.
• Process third-party invoices to reconcile hours against the PSA system, notate time entries approved for payment, and forward invoice approvals to the Accounts Payable department.
• Use internal systems to collect and analyze relevant data on partner engagements and time records.
• Interpret sales orders and statements of work to discern products sold, project roles, hours, and delivery model.
• Perform system updates and produce reports as required.
• Identify and escalate any unresolved or unusual problems identified.
• Communicate progress and results to shareholders frequently and obtain buy-in and feedback as part of a robust internal communication strategy.
Meet Set Business SLA's.
Secondary Responsibilities:
• Attend team calls and meetings as requested, be flexible to support different TZ when/where required, Primary working hours 11.30 AM - 8.30 PM


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

• Bachelor’s degree or equivalent in a Business, Computer Sciences, or related field with a minimum of 4-6 years experience.
• Understanding of resource management processes and tools, Contract and Vendor Management
• Well-developed relationship building and influencing skills and outstanding written, verbal, and presentation skills, Excellent communication skills with an emphasis on account support to include strong grammar, spelling, and writing skills with the ability to work with all levels of individuals in an organization.
• Well-organized and detail-oriented, with excellent follow-up skills; ability to meet/prioritize high-pressure delivery deadlines, ability to work well in a quickly changing work environment focusing on customers
• Demonstrated success in cross-functional and being a strong multi-tasker.
• Excellent interpersonal skills for interacting with internal and external partners, peers, and managers.
• Proficiency in Microsoft Office (SharePoint, Word, Excel, and PowerPoint)
• Maintain a high level of confidentiality regarding resource information
• Workforce management industry experience preferred
• Experience using PSA systems like OpenAir, financial force, D365, and Salesforce systems preferred.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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