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Partner Success Manager

General Information

Ref #:

20220030517

Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time

Location:

France - France - Remote, Paris - Paris - France

Description & Qualifications

Description

The role:
As Partner success Manager you will be responsible for managing a portfolio of partners in the Central Europe region.

Responsibilities:
• Ensure the success of the current partnerships by delivering proactive services and ensure partners and final customers satisfaction.
• Be in charge to support the local business team by being part of launching new partnerships.
• Support the local business to achieve targets by supporting efficiently partners on all Services perspective: to ensure partners teams skills ramp up, to support them in delivering more value to customers, while ensuring a high level of satisfaction and retention.
• Be the voice of the partner and provide internal feedback on how PeopleDoc can better serve our partners
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
• Resolve Services inquiries in a timely and productive manner
• Be the first level of escalation once alerted by the Customer Care Service
• Follow and update partners’ information into appropriate tools

Qualifications

Qualifications:
• 3-5 years experience
• Understand and maintain multiple functional specification
• Suggest improvements with partners on Services aspects
• Supervise the efficient use of platform with partners and final clients
• Develop and build strong relationships with your partner’s stakeholders: steering committees, regular visits, reports, events
• Understand partners and indirect clients’ needs and priorities to optimize the use of their platform
• Effectively communicate application features and product information for new releases and facilitate their adoption

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Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Informations générales

Aperçu de l’entreprise

Ici, à UKG notre devise est « Our purpose is people ». UKG combine la force et l’innovation de Ultimate Software et Kronos, et réunit deux cultures récompensées axées sur les employés. Nos employés constituent un groupe extraordinaire de personnes talentueuses, dynamiques et innovantes qui ne se préoccupent pas uniquement de leur travail. Nous voulons créer une culture avec un sentiment d’appartenance, mais aussi une expérience d’employé qui donne aux employés les moyens d’agir. UKG emploie plus de 13 000 personnes partout dans le monde et est connu pour avoir une culture favorisant un lieu de travail inclusif. Prêt à être inspiré ? Découvrez-en plus sur la page www.ukg.com/careers

Égalité d’accès à l’emploi

Ultimate Kronos Group est fier d’être un employeur offrant l’égalité d’accès à l’emploi à tous les candidats dès lors qu’ils répondent aux qualifications demandées et d’être une entreprise attachée à la mixité, la diversité et l’inclusion. Aucun postulant qualifié ne sera écartée en raison de critères tels que la race, la couleur, la religion, le sexe, l'âge, le handicap, l’état matrimonial, la situation familiale, l’orientation sexuelle, la grossesse, les informations génétiques, l’identité de genre, l’expression de genre, l’origine nationale, l’ascendance, la citoyenneté, le statut d’ancien combattant et tout autre statut juridiquement protégé par les textes luttant contre les discriminations, qu’ils soient internationaux, européens, ou nationaux. 

Aménagement pour l’accessibilité en cas de handicap

Pour les personnes en situation de handicap qui auraient besoin d’une assistance supplémentaire à tout moment du processus de candidature et d’entretien, veuillez envoyer un e-mail à l’adresse UKGCareers@ukg.com.
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