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Payment Services, Product Support (remote role, Canada)

General Information

Ref #:

20220023810

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Calgary - Alberta - Canada, Calgary - Alberta - Canada, Canada - Canada - Remote, Edmonton - Alberta - Canada, Kelowna - British Columbia - Canada, Montreal - Quebec - Canada, Toronto - Ontario - Canada, Vancouver, BC - British Columbia - Canada

Description & Qualifications

Description

The Specialty Product Support Rep will be responsible for leading the client through the Launch process and owning client accounts post go live. The candidate is expected to deliver a high level of service to our clients while helping with any Canada tax related processing and inquiries. This role is expected to contribute to client success, team knowledge, and collaborating with many cross functional partners.

• Process payroll tax data and respond to customer phone calls, e-mails, and Salesforce cases within prescribed service level agreements.
• Reconcile tax data to ensure accurate remittances.
• Collaborate with cross functional partners including but not limited to Trust/Treasury Operations, Implementation partners, Customer Success, Privacy Risk & Compliance, and Product Development.
• Monitor new customers through the implementation process by ensuring that requirements are met and set-up is accurate and in compliance before live date.
• Develop documentation of processes/workflows.
• Provide input and recommendations for new processes in order to improve efficiencies and the customer experience.
• Assist with special projects as needed.

Qualifications

Qualifications:
• Bachelor's Degree in Business or Accounting preferred
• Minimum of 2 years work experience in a services operations or customer facing role
• Professional banking, payroll, tax, or accounting experience strongly preferred
• Strong organizational skills with demonstrated attention to detail and ability to prioritize.
• Extremely responsive and collaborative team player.
• Excellent judgement and demonstrated ability to multi-task and handle time-sensitive work.
• Ability to effectively communicate (verbal and written) and build relationships with colleagues and cross-functional partners.
• Passion for driving customer success.
• Strong analytical thinking skills with excellent problem-solving abilities.
• Ability to adapt to changing business constraints and needs.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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