Description

The Payroll Representative performs payroll-related functions, including payroll processing, payroll tax
compliance, automated timekeeping systems and payroll reporting in a multi-site, multi-state,
high-volume environment. The Payroll Representative provides excellent customer service to managers and associates and are well versed in payroll compliance, taxes and reporting.

*** This is a hybrid position, so the applicant must live close to a UKG office.

Primary/Essential Duties and Key Responsibilities:
• Performs payroll-related functions including but not limited to payroll processing, audits and
maintenance
• Processes payroll(s) for multi-frequency Managed Services clients as scheduled
• Performs file imports into payroll system from various sources and reviews and verifies payroll data in a timely manner
• Prepares off-cycle payrolls and manual checks as necessary
• Escalates non-routine inquiries and issues to Team Lead or Manager
• Builds strong partnership with clients by providing superior service
• Identifies areas of client dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve
• Develops and maintains awareness of SSAE16 requirements and accountable for compliance of each task performed
• Maintain discretion and professionalism with team members and clients
• Attends and/or facilitates regular client calls
• Serve as first point of contact for projects, tasks or issues
• Quarter End, Year End, and Open Enrollment assistance and task execution

Qualifications

Basic Qualifications:
• Experience with large corporate payroll processing that includes exposure to benefits and 401(k)
• Knowledge of multi-state payroll tax laws
• Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
• Ability to analyze and resolve problems through effective customer service interface and communication
• An Associate's degree (A.A.) or its equivalent, one to three years of relevant experience, or a comparable combination of training and experience
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills

Preferred Qualifications
• Quickly and easily adapts to change and shifting priorities with enthusiasm
• Actions and words consistently provide positive motivation and influence to their team and other teams within Managed Services
• Understands priorities and what is most important to both internal and external customers
• Proficient report writing capabilities
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills


#LI-Hybrid

Company Overview

EEO Statement

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.