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Payroll Representative - Hybrid

General Information

Ref #:


Travel Amount Required:


Job Type:

Regular-Full Time


Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Ft. Lauderdale - Florida - United States, Indianapolis - Indiana - United States, Lowell - Massachusetts - United States, Maitland - Florida - United States, Scottsdale - Arizona - United States, St. Louis - Missouri - United States, Weston - Florida - United States

Description & Qualifications


The Payroll Representative performs payroll-related functions, including payroll processing, payroll tax
compliance, automated timekeeping systems and payroll reporting in a multi-site, multi-state,
high-volume environment. The Payroll Representative provides excellent customer service to managers and associates and are well versed in payroll compliance, taxes and reporting.

*** This is a hybrid position, so the applicant must live close to a UKG office.

Primary/Essential Duties and Key Responsibilities:
• Performs payroll-related functions including but not limited to payroll processing, audits and
• Processes payroll(s) for multi-frequency Managed Services clients as scheduled
• Performs file imports into payroll system from various sources and reviews and verifies payroll data in a timely manner
• Prepares off-cycle payrolls and manual checks as necessary
• Escalates non-routine inquiries and issues to Team Lead or Manager
• Builds strong partnership with clients by providing superior service
• Identifies areas of client dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve
• Develops and maintains awareness of SSAE16 requirements and accountable for compliance of each task performed
• Maintain discretion and professionalism with team members and clients
• Attends and/or facilitates regular client calls
• Serve as first point of contact for projects, tasks or issues
• Quarter End, Year End, and Open Enrollment assistance and task execution


Basic Qualifications:
• Experience with large corporate payroll processing that includes exposure to benefits and 401(k)
• Knowledge of multi-state payroll tax laws
• Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
• Ability to analyze and resolve problems through effective customer service interface and communication
• An Associate's degree (A.A.) or its equivalent, one to three years of relevant experience, or a comparable combination of training and experience
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills

Preferred Qualifications
• Quickly and easily adapts to change and shifting priorities with enthusiasm
• Actions and words consistently provide positive motivation and influence to their team and other teams within Managed Services
• Understands priorities and what is most important to both internal and external customers
• Proficient report writing capabilities
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills


Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email