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Payroll Representative

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Scottsdale - Arizona - United States

Description & Qualifications


The Payroll Representative II performs payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems, and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative III provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes, and reporting.

Primary/Essential Duties and Key Responsibilities:

• Performs payroll-related functions including but not limited to payroll processing, audits, and maintenance
• Processes payroll(s) for multi-frequency Managed Services clients as scheduled
• Performs file imports into payroll system from various sources and reviews and verifies payroll data in a timely manner
• Prepares off-cycle payrolls and manual checks as necessary
• Escalates non-routine inquiries and issues to Team Lead or Manager
• Builds strong partnership with clients by providing superior service
• Identifies areas of client dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve
• Develops and maintains awareness of SSAE16 requirements and is accountable for the compliance of each task performed
• Maintain discretion and professionalism with team members and clients
• Attends and/or facilitates regular client calls
• Serve as the first point of contact for projects, tasks, or issues
• Quarter End, Year-End, and Open Enrollment assistance and task execution
• Experience with large corporate payroll processing that includes exposure to benefits and 401(k)
• Knowledge of multi-state payroll tax laws


• Associate’s degree (A.A.) or equivalent, three to five years related experience, or equivalent combination of education and experience
• Quickly and easily adapts to change and shifting priorities with enthusiasm
• Actions and words consistently provide positive motivation and influence to their team and other teams within UMS
• Understands priorities and what is most important to both internal and external customers
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills
• Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
• Ability to analyze and resolve problems through effective customer service interface and communication
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels

Preferred qualifications
• Experience with large corporate payroll processing that includes exposure to benefits and 401(k)
• Knowledge of multi-state payroll tax laws
• Knowledge of Canadian payroll laws
• FPC/CPP Certification preferred
•UKG Pro knowledge a plus

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email