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Payroll Tax Support Specialist

General Information

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Job Type:

Regular-Full Time


Irvine - California - United States, Louisville - Kentucky - United States, Lowell - Massachusetts - United States, Maitland - Florida - United States

Description & Qualifications


The UKG Payroll Services (formerly Kronos Payroll Services) Support role delivers comprehensive, high-quality support for our UKG Payroll Services clients. The Services Support Representative is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

This role is expected to assist clients with maintenance and processes within the Payroll Services module of the application, as well as provide support for tax, post-payroll submission, period-end processing and delivery issues and questions reported by clients, as well as items originating from our Payroll Services team that require client action. The types of cases the UKG Payroll Services Support team member will handle include amended tax returns, payroll funding, check delivery, tax updates, bank account changes, ACH returns and other inquiries specific to the Payroll Services offering.

• Utilize Payroll knowledge and experience to resolve complex issues submitted by end users while exercising sound problem-solving and troubleshooting abilities.
• Ability to research problems independently and identify root cause of issues.
• Provide timely, accurate and complete responses to all inquiries.
• Utilize Salesforce to accurately record all activity for each case handled.
• Route cases to other team members where applicable and partner internally to ensure final resolution is provided in a timely manner.
• Consistently and effectively communicate with management to ensure issues are escalated where appropriate.
• Ability to work both independently and as part of a team, as well as to collaborate effectively across other teams within the Global Support and Payroll Services organizations.


The right person for this position will have domain knowledge in Payroll and Payroll Taxes. The role will require the Payroll Services Support Representative to assist customers with the use and usability of our application specific to UKG Payroll Services.

• 3+ years of experience using Payroll and/or Payroll Tax applications or related experience
• Successful client service experience with a proven track record of customer satisfaction
• Self-starter with proven ability to effectively manage time and meet performance metrics
• Exceptional organizational skills with high attention to detail
• Excellent written, verbal communication, listening and telephone skills
• Strong troubleshooting skills
• Strong computer skills with a proficiency of Web and Microsoft Office Suite
• Previous help desk experience in a payroll service bureau environment is desired
• Knowledge of UKG Ready or Dimensions HCM applications helpful but not required
• Bachelor’s degree preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.