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Payroll Tax Support Specialist

General Information

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Job Type:

Regular-Full Time


Lowell - Massachusetts - United States, Maitland - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


About the Team:
The UKG Payroll Services (formerly Kronos Payroll Services) Support team delivers comprehensive, high-quality specialty product support for our UKG Ready and Dimensions HCM Payroll Services clients. This includes supporting the service offering and utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

About the Role:
In this role, you will bring domain knowledge in payroll and payroll taxes to assist clients with maintenance and processes within the Payroll Services module of the application. This includes providing support for tax, post-payroll submission, period-end processing and delivery issues and questions reported by clients, as well as items originating from our Payroll Services team that require client action. The types of cases the UKG Payroll Services Support team member will handle include amended tax returns, payroll funding, check delivery configuration, tax code updates, bank account changes, ACH returns and all other inquiries specific to the Payroll Services offering. 

Duties and Responsibilities:
• Utilize payroll knowledge and experience to resolve complex issues submitted by end users while exercising sound problem-solving and troubleshooting abilities.
• Initiate timely contact to clients and provide accurate and complete resolution on all cases, while utilizing Salesforce to accurately record all activity for each case handled.
• Partner effectively with internal Operations and/or Support teams to ensure satisfactory resolution is provided to customers in a timely manner.
• Communicate with leadership to ensure issues are escalated where appropriate.
• Function productively both independently and as part of a team, as well as collaborate effectively across other teams within the Global Support and Payroll Services organizations.


About You:
Basic Qualifications:
• 2+ years of support experience using Payroll and/or Payroll Tax applications, or related help desk experience in a payroll service bureau environment

Preferred Qualifications:
• Some familiarity with UKG Ready or UKG Dimensions Human Capital Management applications
• Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools
• Exceptional organizational skills with high attention to detail
• Successful client service experience with a proven track record of customer satisfaction measured by case or client surveys
• Excellent written, oral communication, listening and telephone skills
• Bachelor’s degree is a plus

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email