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Payroll Tax, Team Lead - Managed Services

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Alpharetta - Georgia - United States, Scottsdale - Arizona - United States

Description & Qualifications


The Tax Team Lead has the responsibility of managing the day-to-day activities in the Managed Services tax department. Mentoring people, monitoring processes and insuring technology is leveraged to exceed customer SLAs is required. Must actively support process and technology initiatives that will improve the operational performance of the team while delighting customers. Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally. This position will operate under the direction of the Senior Manager.

Essential Duties and Responsibilities:

• Actively participate in the resolution of day to day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed

• Serves as first point of escalation in the resolution of tax notices and discrepancies referred by federal, state, and local agencies in a timely manner to mitigate potential penalties and interest

• Operates as the subject matter expert and provide functional direction in the all areas for issue resolution

• Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives. Ensure that all processes are executed appropriately and in a timely manner.

• Optimizes the contribution of the team through coaching and mentoring

• Assist in the work load management and prioritization of day to day duties and projects

• Provide leadership sign-off of QE/YE activities and audits for all Service Lines

• Attend and/or lead recurring service calls, business reviews and project debriefs for assigned customers

• Performs other duties as assigned by manager

• Develop strong relationships with peers and our internal partners


• Experience with UKG Pro, UTE, and/or Mastertax strongly preferred

• Ability to lead and influence team members, customers and partners without direct reporting authority

• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel

*Knowledge of multi-state and multi jurisdiction payroll tax laws

* Knowledge of Canadian payroll laws preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.