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Practice Director - Services Sales

General information


Sydney - New South Wales - Australia


Customer Delivery/Implementation Services

Ref #:


Description & Requirements


• Develop a high performing consultative team, focused on services selling
• Partner with the Kronos Sales organization and Services lines of business to pursue and close services and product opportunities
• Provide a single point of contact to Sales for services opportunities
• Develop an understanding of each target client’s business, operations, and industry trends
• Understand the client’s strategic business and technology goals and create the proposed service approach and solution
• Develop a positive relationship with key client decision-makers or influencers who purchase professional services in target opportunities
• Create and communicate a winning strategy and plan for each Services opportunity
• Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW’s or Services Scope Statements, RFP responses, etc.
• Maintain a pipeline and communicate it to Sales and Services Management
• Contribute to the improved efficiency of the Sales/Pre-Sales function by participating in the development and deployment of appropriate services sales tools/template
• Grow services revenue by interacting with all levels of client management and proposing solutions that provide business benefit
• Track critical sales and pipeline data on opportunities using existing systems
• Increase the overall Margin and value of strategic deals through presenting and positioning creative service solutions and leveraging the Kronos Services Portfolio
• Possess strong organizational leadership skills/experience
• Develop and grow key relationships with Corporate, Sales, and key Service Delivery partners especially at the Director and VP level
• Develop new tools and processes, new packages and service offerings, implementation approaches, and new methods for positioning and selling services to clients – drive these into the organization
• Participate in, or lead, corporate and/or team focused projects and initiatives
• Ability to drive solutions and strategies that directly contribute to winning the largest, most complex opportunities


• Proven track record in services sales, meeting targets and developing client relationships
• Proven experience leading a Professional Service team preferably within WFM / Cloud based Solutions environment
• Strong communication skills and customer facing experience at all levels including the C level
• A deep understanding of the business drivers affecting the target customer base
• Experience in driving continuous improvement and innovative ideas
• Ability to work in a team in a large corporate environment
• Well-developed communication skills and ability to influence at all levels. Possess excellent written and verbal skills with a strong customer focus.
• Experience in communicating technical and project information in a business/commercial context
• Strong ability to lead teams as well as participate as an effective team player
• A self-starter, who can operate successfully in this dynamic and fast-moving corporate environment
• Demonstrable negotiation skills are a must
• Prepared to Travel 25%-50%
• Bachelor’s Degree desirable – Masters a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.