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Practice Manager Global delivery services

General Information

Ref #:

20220030084

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Germany - Germany - Remote

Description & Qualifications

Description

You’re empowered when you’re a U-Krewer.
Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as U-Krewers. U-Krewers care about more than just work. We recognise the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously and we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. No matter what position you hold at UKG, you’re a U-Krewer

UKG is a global provider of Human Capital Management (HCM) cloud solutions with a significant strength in workforce management. UKG’s industry-specific workforce applications are purpose built for businesses in all verticals with a specific focus in retail, manufacturing, healthcare, service & distribution and public sector. Tens of thousands of organisations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day.

About the Role

This role is to to support the ongoing growth of our European Global Delivery Services team, this role will be instrumental in ensuring all operational needs and processes are effective in driving the continual success of our services delivery.
• Ensure that all engagements are planned, recorded and managed consistent with defined “best practices”
• Effectively leverage resources in an inter/intra cooperative manner, ensuring that customer and operational objectives are maximized.
• Oversee the effective management of Project Issues and Risks
• Accurately forecast project staffing needs across the Practice and work closely with the Resource Manager to staff projects while maximizing overall staff utilisation.
• Directly manage Solution Consultants and Partners, inspire them to achieve their best, and provide on-going career development/mentoring.
• Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders
• Continually monitor all engagements owned to ensure that engagements are managed effectively and efficiently, as measured by project and Practice profitability and customer reference ability.
• Ensure that operational metrics are achieved or exceeded as the basis for measuring operational excellence
• Conduct ongoing engagement/project reviews ensuring a detailed understanding of project status, scope, and risks. In addition, the position is expected to effectively manage backlog within the Practice.
• Provide monthly forecast input with an emphasis on predictability, demonstrating control of the business.
• Manage the Post Implementation Customer Survey process
• Oversee the use of UKG standards with regards to tools, processes and methodology
• Continually determine short term and long-term market needs with regards to team structure and overall knowledge
• Align with sales and sales leadership and support sales in engagement that involve professional services

Qualifications

About You
• Ambitious experienced professional services leader with proven customer-facing skills, strong consulting skills and enterprise software experience.
• Understanding of delivery services operations, including performance benchmarks/levers, resource deployment, staff development, services quoting, and partner management.
• Strong business acumen – planning, forecasting, budgeting. Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry.
• Bachelor’s Degree – Masters a plus.
• Fluency in English is a must, other languages preferably German are an advantage
• Minimum of 3 years managing a Professional Service operation
• Demonstrated track record in managing a professional services team.
• Knowledge of the Workforce Management and / or HCM space a plus.
• Experience in communicating technical and project information in a business context.

#LI-REMOTE

• Strong ability to lead teams as well as participate as an effective team player.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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