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Practice Manager - UKG Ready Partner Delivery

General information

Location:

USA - USA - Remote

Function:

Customer Delivery/Implementation Services

Ref #:

20210020152

Description & Requirements

Description

The Practice Manager provides leadership and oversight for Service Implementation (SI) Partner sfocused on the successful implementation of full suite UKG Ready customers. This role is responsible for effectively deploying Partner resources to provide configuration and consulting services to UKG customers, leveraging Global Delivery Services (GDS) methodology to provide “best in class” quality and time to value. The ideal candidate will have a demonstrated ability for creating and sustaining a culture of highly engaged employees, continual process improvement, and a superior Customer Experience.

Essential Functions:
• Manage the performance of the team against all established team benchmarks and metrics, providing coaching and constructive feedback to improve performance when necessary
• Ensure Partner sponsors and team members consistently apply the methodology and best practices, and work collaboratively to a service experience in line with the UKG brand
• Oversee the day to day functions of assigned SI Partners to ensure delivery of accurate project forecasts, budget achievement and all other KPIs for the practice
• Drive continuous improvement initiatives across team, resulting in increased productivity, high scalability, and a superior Customer Experience in assigned engagements
• Identify and manage escalation risks, and work cross-functionally to establish mitigation plans
• Collaborate with other functional leaders to develop and implement tactical plans in support of revenue and performance goals
• Participate in the development of strategic initiatives to improve efficiencies, processes, and enhance customer experience
• Develop a highly engaged culture, centered on strategic growth and development of a Partner’s practice
• Contribute to the documentation and deployment of best practices across GDS
• Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, & Abilities:
• 2+ years in a Professional Services or Consulting leadership role preferred
• Bachelor’s Degree in related field or other relevant combination of training and experience required
• Demonstrated history of consistent goal achievement and driving process improvement
• Strong interpersonal and professional communication skills, particularly at the Executive level
• Ability to consistently manage and execute on multiple, critical project simultaneously
• Proven business acumen within the SaaS industry including revenue recognition and forecasting
• Established history of driving employee engagement through coaching and mentoring
• Ability to understand and articulate technical concepts and derive solutions
• Travel of up 25% may be required for this role

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


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Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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