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Principal Business Systems Analyst - ERP

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


About the Team:
UKG is seeking an experienced Principal IT Business Systems Analyst (BSA) responsible for identifying and partnering with internal business units to provide technology solutions for their needs. Qualified candidates possess broad experience working with application development, system integration, data migration, conducting requirements gathering sessions, documenting those requirements for systems projects, and supporting the Business and IT teams during QA/User Acceptance testing. This position demands strong organizational skills and problem-solving expertise, while working with current and emerging technologies, and managing team dynamics. Team orientation, flexibility, innovative thinking, problem solving, and self-motivation are needed for success.

About the Role:
• Participate in a lead role on large strategic projects and or new solutions for the Microsoft D365 Finance & Operations ERP platform including Version Upgrades and Support Tickets.
• Build and maintain relationships with corporate stakeholders across Accounting & Finance, analyzing and understanding business requirements, business processes, functional requirements, and system capabilities.
• Work with stakeholders to understand, prioritize, and estimate development resources required for new features.
• Employ a variety of approaches to eliciting and documenting business, functional and user requirements such as leading workshops, writing use cases, elaborating user stories, creating context and process diagrams, and performing stakeholder analysis.
• Analyze and maintain system configurations.
• Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements.
• Create deliverables for all aspects of business analysis and functional design for application development, system integration, and data migration initiatives.
• Manage agile delivery for the assigned IT service area team - stock the product backlog with actionable and prioritized agile user stories, manage the team Kanban Board and daily stand ups, and facilitate Sprint Planning/Review/Retrospective meetings.
• Manage development sprints and facilitate the team’s progress toward team goals - act as a team facilitator and continuously engage in improving performance in the areas of quality, predictability, flow, and velocity. Coordinate with other teams on deliverables.
• Coordinate review of D365 Release features – evaluate new features and capabilities enabled by Microsoft’s D365 releases. Work with the team Product Owners to identify new features applicable to our UKG Finance stakeholders. Prioritize the features for inclusion in delivery planning.
• Work closely with QA analysts and may perform functional, regression, unit, and user acceptance testing; provide demonstrations to stakeholders as needed.
• Support existing 3rd party application solutions which support Finance and integrate with Microsoft D365, assist with production support and implement small to medium enhancements.


About You:

Basic Qualifications:
• 7+ years of experience as a BA, writing requirements in an IT department or with a software company
• 5+ years of ERP implementation experience and leading enterprise project implementations.
• 3+ year’s experience as Scrum Master or Product Owner role for a software development team that was diligently applying agile principles and practices.
• At least 4+ years of ERP implementation experience with Microsoft D365 Finance & Operations solution
• Accounting and Finance project experience across areas such as, General Ledger, Accounts Payable, Accounts Receivable, Revenue Recognition, Data Migration, and Integrations.
• Knowledge of all phases of the Software Development Life Cycle, with an emphasis on requirements elicitation.
• Bachelor’s Degree in Information Systems, Business Administration or related discipline or equivalent work experience.
• Strong technical knowledge of IT support and development processes and systems

Preferred Qualifications:
• Strong skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Strong team, organizational planning skills, sound judgment, work with a high sense of urgency, attention to detail and strong time management
• Scrum Master certification or equivalent
• Product Owner certification or equivalent
• Azure DevOps experience
• Oracle ERP knowledge
• Rev Pro knowledge

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email