Skip to content

Principal Business Systems Analyst

General Information

Ref #:


Travel Amount Required:


Job Type:

Regular-Full Time


Lowell - Massachusetts - United States, Weston - Florida - United States

Description & Qualifications


UKG is seeking an experienced Business Systems Analyst to join our IT team and play a key role in transforming our enterprise systems landscape. The Principal Business Analyst will partner with a cross functional group of stakeholders including Global Delivery Services, Sales and Finance to elicit and document requirements for new solutions focused in PSA (Professional Services Automation). Qualified candidates must possess broad experience conducting requirements gathering sessions, creating solution designs, configuring the system to meet the requirements and work with developers where solution extensions are required. This position demands strong organizational skills and problem-solving expertise, while working with current and emerging technologies, and managing team dynamics. Excellent analytical skills, team orientation, flexibility, innovative thinking, problem solving, and self-motivation are required for success.

Essential Duties and Responsibilities:

• Work with numerous business stakeholders across multiple departments to identify and prioritize requirements
• Develop and implement transformation strategies to enable Global Delivery Services to reduce customer implementation timelines (aka time-to-live)
• Identify and assess business opportunities and areas for improvement for delivering value to our customers faster
• Manage cross-functional stakeholders to drive change while communicating and negotiating to gain support and buy-in
• Design & assess system architectures and work with technical staff to recommend solutions to improve it
• Lead and create deliverables for all aspects of business analysis and functional design for our initiatives. Activities include requirements elicitation, functional specification creation, use case analysis and visual model development
• Build and maintain relationships with stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities
• Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis
• Build and maintain strong peer relationships within the team and across the organization
Project/Portfolio Management
• Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities
• Develop, lead, and execute organization readiness activities, including clear and detailed plans or checklists for testing, communications, training, technical cutover, go-live, and post go-live support
• Mentor and educate others regarding methodologies, best practices, and tools.
• Keep current with other system changes that may impact the solutions provided by the team.


Basic Qualifications/Skills:
• 4+ years of experience with Professional Services Automation (PSA)
• 6+ years of experience in Business Systems Analysis (CBAP – Certified Business Analysis Professional preferred)
• 2+ years of experience with Salesforce administration
• Strong understanding project lifecycle, processes, and metrics
• Experience writing requirements and acceptance criteria on an enterprise software development team
• Must have working knowledge of MS Excel, MS Word, MS Visio, and MS Project

Preferred Qualifications:
• Able to look at the big picture, speculate and conceptualize outcomes and identify trends
• Strong Problem-Solving Skills - Ability to analyze and critically evaluate gathered information to resolve conflicts, anticipate issues, and make priority decisions.
• High degree of organizational and time management skills, with attention to detail.
• Self-motivated and willing to “do what it takes” to get the job done

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email