Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Intellectually curious, independent thinker who likes to tackle complex problems Excellent verbal and written communication skills; ability to communicate effectively and influence the decisions of different levels of management MBA degree Management consulting, investment banking, corporate strategy, pricing/product strategy or product management experience Expert Excel and PowerPoint (or equivalent) and strong Power BI/Tableau skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381378127", "isPrivate": false, "latlongs": "42.6334247,-71.31617179999999"}, {"id": 893381376783, "name": "Sr Executive Assistant", "location": "Weston,FL,United States", "locations": ["Weston,FL,United States", "Lowell,MA,United States"], "hot": 0, "department": "Information Technology", "business_unit": "Information Technology", "t_update": 1744388820, "t_create": 1744048559, "ats_job_id": "8cf9c858-5631-47a6-a248-246d7de371ba", "display_job_id": "SREXE012924", "type": "ATS", "id_locale": "SREXE012924-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381376783", "isPrivate": false, "latlongs": "26.1003654,-80.3997748"}, {"id": 893381375978, "name": "Payroll Representative", "location": "Scottsdale,AZ,United States", "locations": ["Scottsdale,AZ,United States"], "hot": 0, "department": "Accounting/Finance", "business_unit": "Accounting/Finance", "t_update": 1744388477, "t_create": 1744045102, "ats_job_id": "b776bfaa-2af3-4f70-af68-0e846fccd43e", "display_job_id": "PAYRO012916", "type": "ATS", "id_locale": "PAYRO012916-en", "job_description": "Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance Performs file imports into payroll system from various sources and validates payroll data in a timely manner Prepares off-cycle payrolls and manual checks as necessary Builds strong partnerships with customers and provides superior customer service Identifies areas of customer dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed Participates in recurring customer calls and serves as point of contact for projects, tasks or issues Quarter End, Year End, and Open Enrollment assistance and task execution 1 - 3 years of experience in a customer service type environment (payroll experience is a plus) Level 2 3 - 5 years of experience in a customer service type environment (payroll experience is a plus) Level 3 Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel) Associate's degree or equivalent, 2-3 years related experience, or equivalent combination of education and experience Ability to analyze and resolve problems through effective customer service interface and communication Ability to understand and follow written and verbal instructions Ability to deal effectively with a diverse set of individuals at all organizational levels Previous UKG Pro experience or payroll related processing software FPC/CPP Certification", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381375978", "isPrivate": false, "latlongs": "33.4941704,-111.9260519"}, {"id": 893381356403, "name": "Senior Presales Business Consultant", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Pre Sales", "business_unit": "Pre Sales", "t_update": 1744392053, "t_create": 1743796547, "ats_job_id": "86aae5ac-5802-4b35-97f4-dca9eab28cdd", "display_job_id": "SENIO012894", "type": "ATS", "id_locale": "SENIO012894-en", "job_description": "Learn more at www.ukg.com/careers #WeAreUKG Bachelor's degree in business, Management Information Services (MIS), Human Resources, or a related field; advanced degree preferred. Minimum of 4+ years of experience in business management, operational excellence, data analysis, or account management. Adept at developing qualitative and quantitative analysis strategies using common business intelligence tools, such as Microsoft Power BI and Microsoft Excel to synthesize insights to influence decision-making. Exceptional communication and interpersonal skills that can create and nurture relationships with a wide variety of stakeholders. 2+ years of exceptional presentation skills Strong critical thinking skills and demonstrated creativity. Preferred: Understanding of Human Capital Management software and its applications. General knowledge of the core principles of object-oriented programming languages (i.e. DAX, C++) and SQL. Engage with prospects and customers during a sales-cycle and through research, interviews/discovery and data analysis, determine if there is a business case that supports the products and services as customer is interested in Understand and share best practices from other customers through story telling that apply to that customer determined by the insights gained from the business case development Communicate the findings of the business case and recommended practices to a range of roles at the prospect/customer from individual contributor to senior executives in HR, IT, Finance & Operations Post Sales, engage with customers to evaluate their usage of the solution to determine if they are realizing the expected value of the solution. Make recommendations on how the customer could realize more value. Collaboration: Work closely with cross-functional teams, including sales, marketing, product development, and customer success, to ensure alignment and successful execution of industry strategies. Innovation: Through your experiences in working with customers, evolve the data insights and business case communication and share those insights with the broader team", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381356403", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381342018, "name": "SALES EXECUTIVE, NEW LOGO", "location": "United States", "locations": ["United States", "New York City,NY,United States", "NJ,United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1744389921, "t_create": 1743777559, "ats_job_id": "c8babbbf-3d6c-4996-b7a9-344ed8d14c98", "display_job_id": "SALES012888", "type": "ATS", "id_locale": "SALES012888-en", "job_description": "With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is seeking a highly motivated sales professional as a Strategic Development Manager who will be responsible for net-new logo sales in the mid-market space. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. Candidates typically have 3-5 years of proven success selling HRMS/Payroll solutions. Ideally, candidates will live in or near their territory and are familiar with the local business climate, however, we encourage you to apply. Challenging? Yes! UKG expects a lot of our sales reps and we provide a lot for our reps to succeed: Tenured management who are skilled at guiding highly successful sales personnel Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. If you are known as an over-achiever, and you've been looking for the opportunity to land your \"last\" HRMS/Payroll sales position, this is it! For sales reps who can prove their HRMS/Payroll game, click the \"Apply Online\" link. All exploratory inquiries and applications for sales employment are kept confidential. Primary Responsibilities: Consistently exceed sales quotas Must have proven success selling HRMS/Payroll solutions to complex organizations Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. 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Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Pay Transparency: The base salary range for this position is $115,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. 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Learn more at www.ukg.com/careers What UKG Offers: Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record time-frames Responsibilities: Consistently exceed sales quotas Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users Present HCM/WFM products and services to final decision makers and end users within an assigned territory Identify sales opportunities and develop sales and marketing proposals for customers on HCM/WFM products and services based on their technical needs Required Qualifications: Strong knowledge of HCM/WFM/SaaS Industry Must have 1-3 years of proven success in a selling role Preferred Qualifications: Experience selling WFM/HRMS/Payroll solutions strongly preferred Travel Requirements: 50% Where We're Going: UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Pay Transparency: The base salary range for this position is $100,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers. Equal Opportunity Employer: UKG is an equal opportunity employer. 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