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Principal Services Project Manager

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


San Juan - Puerto Rico - Puerto Rico

Description & Qualifications


Coordinates all aspects of a product or service offering project for a client on private and public sector, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Oversees schedules and budgets to ensure goal attainment.

Manages the projects assigned, promoting successful results that contribute to the objectives of Pro Services at UKG. The role will ensure successful business results and outstanding customer experiences are delivered as planned and on time. Will need to anticipate and understand the needs of the project and the work to be done, identify cross-functional partners and owners, establish visions, missions, and plans, and drive the successful completion of the project.

Areas of coverage include but are not limited to training and enablement, tools and systems, diversity, equity and inclusion, project manager and process improvements, flexibility, able to work with little direction, will consistently deliver on all deliverables, and adapt to partner with teammates around the organization.


- 7+ years of project management experience with proven experience leading large, complex, cross-functional initiatives.
- Experience in project management or related areas of human resources in the public sector.
- Experience in developing and executing change management plans at the project level
- Expert skills within the Microsoft Office Suite (Word, PowerPoint, Excel, MS Project)
- Ability to manage multiple priorities/critical projects with strong organizational
- Prior experience in agile or waterfall methodology
- Experience creating and delivering executive-level presentations, developing communications, and communicating with cross-functional audiences.
- Able to anticipate and mitigate risks to the success of programs/projects
- Ability to operate as part of a collaborative team across functions to achieve expected results
- Preferred: Change management or project management certifications (e.g., PMP)
- Must be fluent in English and Spanish Languages

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email