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Process Improvement Manager

General information


Weston - Florida - USA



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Description & Requirements


Job Summary:
UKG is looking for a Marketing Process Improvement Manager. The Process Improvement Manager will be responsible for helping Marketing and its business partners understand and document current processes and for facilitating the creation of new/improved processes for the newly combined company. The role will be a part of the Marketing Operations team, supporting all of Marketing and Marketing Business Partners, including Sales and others.

Essential Duties and Responsibilities:

• Collaborate with the Marketing Department and Marketing Partners to identify, verify, analyze, document, and implement process improvement
• Challenge current working practices by providing a non-biased point of view
• Identify process improvement opportunities and facilitate goal setting using customer feedback, analysis, and other systems
• Create/update core business process documentation
• Facilitate design and implementation of new/improved processes across Marketing
• Facilitate problem solving by leveraging/modeling continuous improvement methodologies
• Train and guide resources through existing and new processes
• Lead multiple complex, high-visibility process innovation projects that potentially span multiple departments
• Work closely with business users to identify new business needs and/or process issues and recommend process improvements based on those needs
• Provide hands-on team facilitation, training, and process improvement subject matter expertise to business partners


Required Qualifications/Skills:
• 3-5 years' experience using and applying process improvement best practices/techniques and project management skills in a structured project environment
• Must possess ability to multitask, prioritize and work with multiple users and applications while maintaining a professional attitude
• Proven ability to effectively facilitate a training session, one on one, or with a group
• Must be willing and able to change direction as requirements and priorities change
• Must have strong problem solving skills
• Must have strong written and verbal communication skills across teams and levels of organization
• Must have strong listening and questioning skills

Preferred Qualifications/Skills:
• Previous Marketing experience
• Certified Lean/Six Sigma Green/Black Belt or equivalent experience

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.