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Product & Customer Communication Intern, Europe 

General information

Location:

Paris - Paris - France

Function:

Marketing

Ref #:

20210020809

Description & Requirements

Description

Job Summary 



We are looking for a Product & Customer Communication Intern for a 6-month internship.

Reporting to the Product Communication & Customer Advocacy Sr Specialist, you will support our Product Communication & Customer Advocacy initiatives across Europe. Working closely with the local marketing teams, you will participate in the development of programs that directly benefit Sales and Marketing teams by improving:

product communication to market and customers,

customer advocacy (including referrals, testimonials, references,…),



You will be in charge of the delivery of our regular product communications to customers and will manage a library of up-to-date customer success stories and work with the local and global content departments to manage the localizations of these assets.



You will be part of the International Marketing team with the opportunity to collaborate with peers in France, Germany, the Netherlands, Spain, Switzerland, and the US and to influence best practices worldwide.



Role & Responsibilities 



Support Customer Advocacy across Europe

Manage a library of up-to-date customer success stories and work with the local content departments to develop innovative formats

Manage the localization process for those customer success stories (translation, adaptation to local context)

Run regular checks to ensure the library is up-to-date and content has been validated both internally and externally with customers

Organize regular check-ins with Customer Success teams



Product & Customer Communication

Support the communication process about the monthly Release Notes and quarterly Roadmap: collecting feedback, share news in monthly customer newsletters, support portal

Prepare presentations with Product teams

Ensure deliverables are produced on time

Publish updates on various channels: customer newsletters, article on customer support portal, internal communication to UKG teams

Help organize product-related events in collaboration with the Product team to engage customers: product workshops, product demos,

Qualifications

Bachelor’s or master’s degree or currently working towards a bachelor’s or master’s degree in marketing, business, or a related field

Strong communication skills (oral and written)

Proficient with the use of Microsoft Office (Excel, PowerPoint, Outlook)

Previous experience with the use of Adobe Creative Cloud (Photoshop, Premiere Pro) and social media management tools, Salesforce or HubSpot a plus

English - full professional proficiency, German or French a plus 

Ability to work with remote teams all across EMEA 

You are organized, rigorous, synthetic and willing to work in a multi-cultural marketing team

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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