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Product Support Rep I

General Information

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Job Type:

Regular-Full Time


Eden Prairie - Minnesota - United States

Description & Qualifications


Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

Our Client Support Analysts are a significant part of what keeps us running. They have a high intensity day, and you will often find yourself looking at the clock finding it hard to believe the day is already over. Ultimately, you are focused on:
• Delivering exceptional, first line support regarding product functionality or issues to new and established clientele via email – you are the client’s advocate for success!
• Executing problem recognition, research, resolution and follow up to customer inquiries and problems, escalating as appropriate
• Collaborating with a team of client support analysts, technical support representatives, quality assurance and developers, to provide quick and professional response to escalated programming issues.
• Client Training in the form of a phone call, Zoom meeting, written documentation, or webinar is provided to clients as needed.
• Participating in special projects such as planning for year-end, documentation for Communities (on-line portal), presentations, and training.


Basic Qualifications:

• 2 + Years Prior customer support/service experience with desire to exceed customer expectations
• Bachelor’s Degree preferred or equivalent relevant experience
• Must be proficient in Microsoft Office Suite and have proficient computer knowledge
• Ability to be in the office 4 days a week

Preferred Qualifications:

• A great attitude - You are the face of UKG and provide superior customer service skills, along with a proactive, positive attitude
• Excellent written communication, verbal communication, active listening and presentation skills
• Strong organizational, analytical, priority setting and time management skills – you have the ability to work on many projects at a time
• Self-starter and ability to think “outside the box”
• Ability to work under pressure in a fast-paced, ever changing environment
• Passionately collaborate to achieve best results

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email