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Product Support Representative

General Information

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Job Type:

Regular-Full Time


Santa Ana - California - United States

Description & Qualifications


The Product Support Specialist is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor modules.

• The role will require the Product Support Specialist to assist customers with the use and usability of our UKG Ready application
• Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets
• Document all interactions with accounts and create trail for others to follow
• Ability to successfully work both independently and as a part of a team
• Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms
• Provide world-class customer service with a proactive approach for customer satisfaction, technical expertise, and thorough and timely responses to customers
• Perform excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate
• Acquire, maintain, and expand knowledge of the UKG Ready product offerings, current support policies, and methods of support delivery


• 1-3 years of experience using Time & Attendance, Payroll, Human Resources applications or related experience preferred
• Strong demonstrated technical troubleshooting skills
• Exceptional organizational, time-management and planning skills with a strong attention to detail necessary
• Excellent written, oral communication, listening and telephone skills
• Focus on customer service and satisfaction required
• Strong computer skills with a proficiency in successfully learning new technologies quickly
• Previous help desk experience is desired
• 4-year college degree preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.