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Product Support Representative

General Information

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Job Type:

Regular-Full Time


Atlanta - Georgia - United States, Weston - Florida - United States

Description & Qualifications


We are seeking a customer focused Talent Specialty Product Support Representative to provide front-line support to external customers through incoming calls and cases supporting our Recruiting, Onboarding, and Performance Management products. You will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support.

• Detect, identify, reproduce, document and troubleshoot or escalate technical issues encountered by our customers and follow-up accordingly
• Proactively maintain and update customers’ information in internal tools
• Liaise with internal teams to ensure notification/action and resolution of client issues
• Actively take on additional responsibilities to improve our internal processes
• Contribute to the continuous improvement of our products
• Be in direct contact with our customers on a daily basis and work closely with other Product Support team members, but also Customer Success and Product/Development teams


• Knowledge of ATS systems
• Knowledge of Microsoft Window Operating Systems/Applications and Microsoft
• SQL Server preferred
• Strong decision-making, multi-tasking, analytical, and deductive reasoning skills
• Possess the confidence to work autonomously and in a team environment
• Be self-motivated and demonstrate initiative to resolve complex issues

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email